Summary
Overview
Work History
Education
Skills
Timeline
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Darren Pasley

Farmington

Summary

Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Increasing customer satisfaction levels and business performance by handling and analyzing complaints. Dedicated to creating positive impression on customers to build and retain customer base.

Overview

15
15
years of professional experience

Work History

Carpenter Foreman

Affordable Home Repair
07.2017 - Current
  • Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on job sites.
  • Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
  • Reviewed and approved time and attendance records of carpentry crews.
  • Oversaw schedules and assignments for up to 15 employees
  • Inspected work performed by carpentry crews to check completion of job specifications.

Server/Bartender

Derby Lane
01.2011 - 12.2016
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Increased sales significantly by upselling higher-end products to customers.

Printing Press Operator

Business Card Express of Tampa Bay
03.2012 - 12.2015
  • Set up and operated printing press machines.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Employed root cause analysis to troubleshoot equipment and processing issues.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.

Team Leader

24-7 Intouch
01.2012 - 10.2014
  • Was in charge of the email and chat team for the Abercrombie and Fitch, and Hollister Co. customer service department.
  • Assisted in recruitment to build team of top performers.
  • Conducted regular reviews of employees, within a performance matrix, and identified areas for improvement.
  • Maintained relationship with the client, and ensured that all tasks are being handled in an effective and efficient manner.

Education

GED -

Canton High School
Canton, IL

Skills

  • Team training and development
  • Client engagement
  • Customer service excellence
  • Job specifications
  • Job site maintenance
  • Account updating
  • Information tracking
  • Quality control optimization
  • Policy enforcement

Timeline

Carpenter Foreman

Affordable Home Repair
07.2017 - Current

Printing Press Operator

Business Card Express of Tampa Bay
03.2012 - 12.2015

Team Leader

24-7 Intouch
01.2012 - 10.2014

Server/Bartender

Derby Lane
01.2011 - 12.2016

GED -

Canton High School

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Darren Pasley