Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darren Dresser

Galena

Summary

Dynamic owner/operator with extensive experience at Side Jobs LLC, excelling in client relationship management and operations oversight. Proven track record in delivering exceptional service and achieving customer satisfaction. Skilled in electrical systems and preventative maintenance, ensuring project efficiency and safety while fostering strong client loyalty.

Overview

31
31
years of professional experience

Work History

Owner/Operator

Side Jobs Llc
Galena, IL
09.2013 - Current

Provide maintenance, repairs, improvements for homes and businesses. Projects including but not limited to residential and commercial electrical, light plumbing, carpentry, assembly and home assistance where needed. Customer communication and satisfaction at all points of contact. Estimating, purchasing, planning, jobsite safety and cleanliness, outsourcing when needed.

  • Established strong client relationships, enhancing customer loyalty and repeat business opportunities.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.

Service Technician

Handyman Matters
Madison, WI
04.2011 - 09.2013

Provided small home maintenance and repairs. Projects included electrical repair and installation, deck building, rough carpentry, finish carpentry, plumbing fixture repairs, drywall, painting. Maintaining good customer communication, team managing, material purchasing and jobsite safety and cleanliness.

Journeyman Electrician

Krantz Electric
Verona, WI
01.1995 - 02.2011
  • Installed and repaired electrical systems in residential and commercial properties.
  • Conducted regular inspections to ensure compliance with safety standards and regulations.
  • Collaborated with contractors to coordinate electrical installations for new construction projects.
  • Trained and mentored junior electricians on best practices and safety protocols.
  • Diagnosed and resolved electrical issues efficiently, minimizing downtime for clients.
  • Repaired and installed new fixtures, wiring, circuits, and motors.
  • Assisted in training apprentice electricians, sharing knowledge, techniques, and best practices for success in the trade.
  • Collaborated with other tradespeople to complete complex projects efficiently and meet deadlines.
  • Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
  • Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
  • Completed rough-in, termination, and underground work.
  • Maintained a clean and organized work environment, ensuring optimal productivity during electrical tasks.
  • Verified problems, investigated faults, and troubleshot solutions to enhance installations.
  • Reduced downtime in production facilities by promptly troubleshooting and resolving electrical issues.
  • Achieved significant energy savings for clients by implementing energy-efficient lighting and power systems.

Education

No Degree - General Studies

University of Wisconsin, La Crosse
La Crosse, WI

No Degree - Journeyman

IBEW 159
Madison, WI
01-1998

Skills

  • Operations oversight
  • Inventory management
  • Relationship management
  • Budget development
  • Client relationship management
  • Preventative maintenance
  • Strong work ethic
  • Dependable and reliable
  • Schedule management
  • Materials transport
  • Safe driving practices
  • Order picking and processing
  • Lift up to 150 pounds

Timeline

Owner/Operator

Side Jobs Llc
09.2013 - Current

Service Technician

Handyman Matters
04.2011 - 09.2013

Journeyman Electrician

Krantz Electric
01.1995 - 02.2011

No Degree - General Studies

University of Wisconsin, La Crosse

No Degree - Journeyman

IBEW 159
Darren Dresser