Daroling Ransdell

• Managed client accounts to ensure satisfaction and retention.
• Coordinated service schedules with operational teams for efficient delivery.
• Developed strong relationships with clients through regular communication.
• Prepared reports on account status and service quality for management review.
• Conducted client meetings to discuss needs and service enhancements.
• Trained new team members on account management procedures and tools.
• Acted as main point of contact in matters relating to client concerns and needs.
• Prepared monthly financial statements for each account.
• Onboarded new team members to integrate into organization.
• Ensured compliance with industry regulations when dealing with clients.
• Attended trade shows and conferences as a representative of the company.

• Supervise and direct the work of passenger service team members. • Create and manage schedules to ensure adequate staffing for all passenger service operations. • Supported recruiting efforts by coordinating candidate interviews and screenings. • Serve as point person for customers and management to minimize or eliminate potential delays. • Observe and enforce Airline safety regulations as well as company policies. • Assure that any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security are adhered to airline policies. • Ensure team members are trained and provide exceptional customer service with an efficient, effective, and professional manner at the ticket counter and gate. • Assisted with all passenger service duties.

• Provided exceptional customer service to passengers during check-in processes.
• Assisted passengers with baggage handling and special requests.
• Coordinated boarding procedures to ensure timely departures.
• Communicated flight information effectively to passengers and crew.
• Managed passenger inquiries and resolved issues promptly and professionally.
• Utilized airline reservation systems for ticketing and customer support tasks.
• Collaborated with team members for efficient airport operations and service delivery.
• Checked in passengers, assigned seats, and issued boarding passes.
• Assisted customers with reservations, cancellations, and rebooking flights as needed.
• Answered customer questions regarding flight information, airport amenities, and travel regulations.
• Operated computerized system to handle ticketing and check-ins.

• Managed customer service team to ensure high-quality support delivery.
• Monitored team performance and provided constructive feedback regularly.
• Monitored staff performance to ensure adherence to customer service standards.
• Evaluated employee job performance and motivated staff to improve productivity.
• Developed training materials for staff on customer interaction techniques.
• Conducted regular training sessions for staff on new products, services, and customer service techniques.
• Implemented process improvements to enhance service efficiency and satisfaction.
• Resolved complex customer inquiries and escalated issues when necessary.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Set clear expectations and helped employees pursue optimal paths for achieving each target.
• Supervised daily operations of customer service team at AGi.