Darniece Robinson
Chicago
Summary
I am motivated and customer-focused professional seeking a Sales and Marketing role where I can leverage my effective communication, relationship-building, and critical thinking skills to meet and exceed sales goals. Eager to continue developing professionally while delivering exceptional customer experience and contributing to organizational success.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Northwestern Memorial Hospital
Chicago, IL
12.2017 - Current
- Deliver high-level customer service in a fast-paced hospital environment, ensuring a positive experience for patients, visitors, and staff.
- Build and maintain professional relationships with individuals from diverse backgrounds, demonstrating empathy, professionalism, and clear communication.
- Monitor surveillance systems and maintain situational awareness to ensure safety and security of patients, employees, and visitors.
- Respond promptly to inquiries, concerns, and emergencies, using strong problem-solving and service recovery skills.
- Enforce access control procedures and manage visitor entry systems to maintain a secure environment.
- Conduct routine patrols and inspections to identify and address safety hazards or suspicious activity.
- Document incidents accurately and follow all compliance, safety, and hospital policies.
- Collaborate effectively with hospital staff, management, and team members to support daily operations.
- Demonstrate the “Patients First” philosophy by consistently delivering compassionate and professional service.
- Utilize computer systems for data entry, reporting, and communication tasks.
- Identify proper patient to be transported by checking armband
- Make sure mode of transport is appropriate to patient’s condition
- Make sure proper precautions are taken for each patient, i.e., oxygen, I-med, foley catheter, chest tube, etc.
- Make sure patients are properly covered to protect their privacy
- Make sure oxygen tanks are filled daily.
- Instruct and help new transport staff so they are properly trained
- Make sure any pertinent patient information is relayed to supervisor or proper department/technician
- Make sure supervisors or departments are aware of any delays in getting patients Demonstrate a knowledge of institutional policies regarding patient care, fire, safety, infection control, etc. Review d
- Department manuals and sign-off supplement
- Make sure carts are clean and sheets are always in place. Report on any cart or wheelchair that is not working properly and in need of repair
- Be able to make film copies.
- Look up and file patient folders; also write new folders out. 13. Should be able to deal with stressful situations in a calm and professional manner.
- Completes patient transports within set standards of the department.
- Performs both patient transport and work in the Equipment Processing Distribution Department in picking up soiled equipment, cleaning equipment per standards and delivering equipment to user areas within department standards.
- Ensure that all equipment is functional and in good working order including current Clinical Engineering (CE) tags.
- Deliver any non-functional equipment to the CE department. Ensures that any equipment that requires battery charging is charged during storage.
- Advises Patient Care Services when transporting patients from the unit and for all discharges. Performs accurate and timely documentation of patient movements when leaving and returning patients to units. Notifies nurses who are responsible for the patient prior to any transport.
- Obtains Ticket to Ride and transports with patient.
- Ensure all assigned equipment is kept clean and well maintained.
- Transports patients or guests safely while using appropriate equipment, lift techniques and departmental safety measures to ensure patient safety.
- Cleans and sanitizes all equipment used in the transport of a patient. Adheres to all PPE policies and knows the proper handling of chemicals used for cleaning and sanitizing. Follows established infection control and isolation guidelines.
- If providing transport upon admission, gives overview of the patient room to the patient and / or family. This includes but is not limited to explanation of contents of the room, where to store their personal items, how to use bed controls, how to turn the coach into a bed, number for room service etc.
- Assists patient care areas with lifts requiring 2 people or more. Has knowledge of how to utilize hospital lift devices, including maxi slides.
- Monitors and delivers transport equipment such as wheelchairs to entrances and nursing units to ensure PAR levels are maintained.
- Responds to code procedures as determined by hospital location.
- Assists in Cadence Health Fall Prevention initiative when bringing a patient back to his/her room and completing the following: positioning patient correcting in bed or chair, bed rails up if needed, ensuring everything is in arm's reach (ie over the bed table, call light, trash can, etc), no cords on floor, and bed alarm hooked back up.
- Effectively communicates with the call center dispatch with all transport delays or cancellations. Reports immediately to the call center upon completion of the transport.
- May assist with removing trash and linen from patient rooms upon discharge.
Patient Transport
Rush Hospital
04.2014 - 11.2017
- Deliver high-level customer service in a fast-paced hospital environment, ensuring a positive experience for patients, visitors, and staff.
- Build and maintain professional relationships with individuals from diverse backgrounds, demonstrating empathy, professionalism, and clear communication.
- Monitor surveillance systems and maintain situational awareness to ensure safety and security of patients, employees, and visitors.
- Respond promptly to inquiries, concerns, and emergencies, using strong problem-solving and service recovery skills.
- Enforce access control procedures and manage visitor entry systems to maintain a secure environment.
- Conduct routine patrols and inspections to identify and address safety hazards or suspicious activity.
- Document incidents accurately and follow all compliance, safety, and hospital policies.
- Collaborate effectively with hospital staff, management, and team members to support daily operations.
- Demonstrate the “Patients First” philosophy by consistently delivering compassionate and professional service.
- Utilize computer systems for data entry, reporting, and communication tasks.
- Identify proper patient to be transported by checking armband
- Make sure mode of transport is appropriate to patient’s condition
- Make sure proper precautions are taken for each patient, i.e., oxygen, I-med, foley catheter, chest tube, etc.
- Make sure patients are properly covered to protect their privacy
- Make sure oxygen tanks are filled daily.
- Instruct and help new transport staff so they are properly trained
- Make sure any pertinent patient information is relayed to supervisor or proper department/technician
- Make sure supervisors or departments are aware of any delays in getting patients Demonstrate a knowledge of institutional policies regarding patient care, fire, safety, infection control, etc. Review d
- Department manuals and sign-off supplement
- Make sure carts are clean and sheets are always in place. Report on any cart or wheelchair that is not working properly and in need of repair
- Be able to make film copies.
- Look up and file patient folders; also write new folders out. 13. Should be able to deal with stressful situations in a calm and professional manner.
- Completes patient transports within set standards of the department.
- Performs both patient transport and work in the Equipment Processing Distribution Department in picking up soiled equipment, cleaning equipment per standards and delivering equipment to user areas within department standards.
- Ensure that all equipment is functional and in good working order including current Clinical Engineering (CE) tags.
- Deliver any non-functional equipment to the CE department. Ensures that any equipment that requires battery charging is charged during storage.
- Advises Patient Care Services when transporting patients from the unit and for all discharges. Performs accurate and timely documentation of patient movements when leaving and returning patients to units. Notifies nurses who are responsible for the patient prior to any transport.
- Obtains Ticket to Ride and transports with patient.
- Ensure all assigned equipment is kept clean and well maintained.
- Transports patients or guests safely while using appropriate equipment, lift techniques and departmental safety measures to ensure patient safety.
- Cleans and sanitizes all equipment used in the transport of a patient. Adheres to all PPE policies and knows the proper handling of chemicals used for cleaning and sanitizing. Follows established infection control and isolation guidelines.
- If providing transport upon admission, gives overview of the patient room to the patient and / or family. This includes but is not limited to explanation of contents of the room, where to store their personal items, how to use bed controls, how to turn the coach into a bed, number for room service etc.
- Assists patient care areas with lifts requiring 2 people or more. Has knowledge of how to utilize hospital lift devices, including maxi slides.
- Monitors and delivers transport equipment such as wheelchairs to entrances and nursing units to ensure PAR levels are maintained.
- Responds to code procedures as determined by hospital location.
- Assists in Cadence Health Fall Prevention initiative when bringing a patient back to his/her room and completing the following: positioning patient correcting in bed or chair, bed rails up if needed, ensuring everything is in arm's reach (ie over the bed table, call light, trash can, etc), no cords on floor, and bed alarm hooked back up.
- Effectively communicates with the call center dispatch with all transport delays or cancellations. Reports immediately to the call center upon completion of the transport.
- May assist with removing trash and linen from patient rooms upon discharge.
Education
Associate Degree - General Education
Olive Harvey Community College
Chicago, IL01-2012
Skills
- Customer Service Excellence
- Relationship Building & Client Engagement
- Microsoft 365 (Word, Excel, Outlook)
- Strong Communication (Verbal & Written)
- Problem-Solving & Conflict Resolution
- Mindfulness & Accuracy
- Organization & Time Management
- Multitasking in Fast-Paced Environments
- Detail-oriented
- Microsoft 365
- Organization
- Customer service
- Problem-solving
- Communication
Timeline
Patient Access Representative
Northwestern Memorial Hospital
12.2017 - Current
Patient Transport
Rush Hospital
04.2014 - 11.2017
Associate Degree - General Education
Olive Harvey Community College