Darnell Hines
Chicago
Summary
Strong and motivated Leader who will come aboard any company and team and bring great success, and deliver great excellence in any situation and or task given.
Overview
18
18
years of professional experience
Work History
Sales Associate
Speedway/7Eleven
09.2025 - Current
- Trained new employees on customer service protocols and product knowledge.
Mail Handler
United States Postal Service, USPS
08.2024 - Current
- Operated automated sorting equipment to efficiently process incoming and outgoing mail.
- Ensured accurate labeling and timely dispatch of parcels to maintain service standards.
- Collaborated with team members to optimize workflow and improve mail handling procedures.
- Trained new staff on proper safety protocols and efficient mail processing techniques.
Assistant Store Leader
Speedway Gas Station
10.2020 - 08.2024
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Planned optimal workflow through successful scheduling and task delegation.
Assistant Manager
Speedway Gas Station
10.2020 - 12.2023
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Assistant Store Manager
Ross Dress For Less
04.2018 - 10.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Store Manager
Dollar Tree
09.2017 - 10.2018
Area Supervisor
Ross Dress For Less
07.2016 - 09.2017
Customer Service Manager
Walmart
04.2008 - 10.2009
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
High School Diploma -
Oak Forest
Oak Forest, ILSkills
- Customer Order Fulfillment
- Community Organization
- Thorough Knowledge of Product
- Audit Coordination
Timeline
Sales Associate
Speedway/7Eleven
09.2025 - Current
Mail Handler
United States Postal Service, USPS
08.2024 - Current
Assistant Store Leader
Speedway Gas Station
10.2020 - 08.2024
Assistant Manager
Speedway Gas Station
10.2020 - 12.2023
Assistant Store Manager
Ross Dress For Less
04.2018 - 10.2021
Assistant Store Manager
Dollar Tree
09.2017 - 10.2018
Area Supervisor
Ross Dress For Less
07.2016 - 09.2017
Customer Service Manager
Walmart
04.2008 - 10.2009
High School Diploma -
Oak Forest