Darlene Pham
Chicago
Summary
Highly motivated and experienced pharmacy professional with a proven track record of success in managing and optimizing pharmacy operations. Skilled in leading and developing teams, streamlining workflows, and implementing innovative solutions to enhance efficiency, compliance, and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Capsule Pharmacy
09.2022 - Current
- Spearheaded the overall management of pharmacy operations, encompassing prescription processing, medication dispensing, inventory control, and compliance with state and federal regulations
- Led and mentored a team of 12 pharmacy technicians, fostering a collaborative and high-performing work environment
- Oversaw the implementation of a new inventory management system, resulting in an improvement in inventory accuracy and a significant reduction in medication shortages
- Developed and implemented strategies to enhance medication safety and quality assurance, leading to an increase in compliance with state and federal regulations
- Implemented customer service initiatives, including enhanced communication and personalized care
- Collaborated with cross-functional teams, including pharmacists, physicians, and insurance providers, to optimize medication therapy management and improve patient outcomes
- Oversee technician schedules, PTO requests, and performance evaluations.
Lead Pharmacy Technician
Capsule Pharmacy
04.2020 - 09.2022
- Assisted customers with placing orders, navigating systems, and locating items, resolving issues in-person, over the phone, via email, and on the website.
- Supervised and led a team of pharmacy technicians.
- Utilized various computer systems to process prescriptions, compare orders, and generate labels.
- Prepared, filled, and packaged medication orders.
- Maintained accurate records by stocking, labeling, and inventorying medication.
Lead Pharmacy Technician
Wellfuture Pharmacy
09.2015 - 04.2020
- Managing insurance rejections and prior authorizations, while processing medication claims through insurance and coupons
- Supervised daily pharmacy operations to ensure efficient workflow and adherence to regulatory guidelines
- Assisted in the training and development of 5 pharmacy technicians, providing guidance on medication dispensing, inventory management, and customer service
- Played a key role in the implementation of a new inventory management system, contributing improvements in inventory accuracy
- Assisted in the development and implementation of customer service programs, leading to an improvement in customer satisfaction
- Compounding medications
Lead Pharmacy Technician
Ivan T. Matthei Pharmacy
01.2013 - 09.2015
- Compounded topical and capsule medications
- Stocked and maintained a storefront selling perishables
- Maintaining inventory and ordering supplies
- Dispensing medications to patients
- Billing insurance companies and processing patient payments
- Maintaining patient records
- Participating in continuing education programs
Education
Associate of General Studies (AGS) -
Harold Washington College
06.2016
Skills
- Pharmacy Operations Management
- Inventory Management and Procurement
- Regulatory Compliance
- Patient Safety and Quality Assurance
- Customer Service and Relationship Management
- Team Leadership and Development
- Performance Management
- Data Analysis and Reporting
- Problem-Solving and Conflict Resolution
Certification
Certified Pharmacy Technician (CPhT), 2012, 30037804
Timeline
Pharmacy Operations Manager
Capsule Pharmacy
09.2022 - Current
Lead Pharmacy Technician
Capsule Pharmacy
04.2020 - 09.2022
Lead Pharmacy Technician
Wellfuture Pharmacy
09.2015 - 04.2020
Lead Pharmacy Technician
Ivan T. Matthei Pharmacy
01.2013 - 09.2015
Associate of General Studies (AGS) -
Harold Washington College
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