Open To Work
Darlene Friedrich-Coleman
Varna
Work Preference
Summary
Dedicated Store Associate with expertise in customer service, merchandising, and inventory management. Proven strengths in communication and multitasking, ensuring a clean and organized store environment. Enhanced customer satisfaction by proactively engaging with customers and resolving issues efficiently.
Overview
10
10
years of professional experience
Work History
Store Associate/Assistant Store Manager
Habitat for Humanity ReStore
10.2021 - 02.2024
- Informed customers about store offerings and services to enhance their shopping experience.
- Collaborated with team members to improve customer service, resulting in positive shopping experiences.
- Provided consistent and friendly customer service during all interactions.
- Educated customers about Habitat for Humanity's mission and programs, fostering community awareness and support.
- Organized merchandise on sales floor, ensuring accessibility and encouraging customer engagement.
- Organized and showcased donated items to enhance customer interest and sales.
- Staged products for display and set competitive pricing.
- Maintained cleanliness and organization of the store environment daily.
- Completed transactions for each customer via register transactions.
- Operated cash register and handled financial transactions accurately.
- Adhering to opening and closing procedures.
- Ensuring safety measures are followed for both customer, and staff.
- Trained new associates on store procedures and safety protocols.
Administrative Secretary
Country Financial- Matt Hostetter
10.2013 - 11.2020
- Licensed as a Property and Casualty insurance provider by the State of Illinois.
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Maintained organized insurance files, reports, and phone logs to support efficient operations and enhance customer satisfaction.
- Maintained insurance files, reports, and phone logs to ensure customer satisfaction.
- Completed monthly classes in relation to customer service, updates on procedural changes and ethics training.
- Facilitated daily office operations by managing opening and closing procedures.
- Posting of payments for clients' insurance payments, as well as keeping banking records for employers.
Store Director
Pets Supplies Plus-Sterling IL
Sterling
09.2018 - 06.2019
- Managed and implemented procedures established by the area manager.
- Collaborated with store area manager to enhance customer satisfaction.
- Managed employees during resets of store products.
- Supervised employee activities during product resets to maintain store presentation.
- Ensured compliance with policies, procedures, and training protocols.
- Processed cash transactions accurately, opening and closing of stores as directed.
Education
High School Graduate -
Glendora High School
Glendora, CASkills
- Customer service
- Retail sales
- Customer satisfaction
- Customer support
- Cash handling
- Math skills
- Cash register operation
- Checkout processing
- Point-of-sale implementation
- POS system operation
- Inventory management
- Inventory management
- Visual merchandising
- Merchandising strategies
- Store event coordination
- Loss prevention awareness
- Compliance knowledge
- Employee training
- Team leadership
- Team collaboration
- Effective communication
- Interpersonal communication
- Listening skills
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Math skills
- Dedicated
- Ethical Driven
- Checkout processing
- Listening skills
- Issue refunds
- Analytical skills
- Customer satisfaction
Projects
References upon request
Languages
References upon request
Timeline
Store Associate/Assistant Store Manager
Habitat for Humanity ReStore
10.2021 - 02.2024
Store Director
Pets Supplies Plus-Sterling IL
09.2018 - 06.2019
Administrative Secretary
Country Financial- Matt Hostetter
10.2013 - 11.2020
High School Graduate -
Glendora High School