Darius Holland
Chicago
Summary
Skilled Credit Representative with experience in processing credit applications, evaluating customers' credit data and financial statements. Possess strong communication skills to deal with clients effectively and firmly when necessary. Demonstrated ability to resolve complex customer issues while maintaining high customer satisfaction ratings. Proven track record of improving credit policies that resulted in reduced delinquencies and improved department efficiency.
Overview
24
24
years of professional experience
Work History
Senor AR Credit Representative
Circana
11.2021 - 05.2026
- Execute established collection strategies to effectively manage and reduce accounts receivable balance.
- Investigate and resolve billing and collection discrepancies by analyzing customers payment history and collaborating with cross-functional teams.
- Maintain professional communication with clients and internal stakeholders to ensure timely issue resolution.
- Validate account discrepancies through detailed research and documentation review.
- Resolve account issues and process necessary adjustments in accordance with company policies.
- Contribute to cash collection forecasting and reporting activities.
- Analyze financial statements and credit data to assess risk and support credit decisions.
- Establish and manage credit lines within approved policies, ensuring compliance with company standards and risk guidelines.
- Evaluate the creditworthiness of new and existing client using financial statements and credit reports.
- Oversee complex portfolios, resolve payment discrepancies, and maintain low Days Sales Outstanding (DSO).
- Work with sales and legal teams to negotiate payment terms and resolve billing issues.
- Delivering Growth for CPG, Retail, and Healthcare. Website: https://www.iriworldwide.com/en-us
Collections AR Specialist
Nitel Corporation
08.2020 - 11.2021
- Partnered with field sales and internal teams to streamline communication, directly contributing to the achievement of corporate DSO targets.
- Audited customer portals and billing records to identify discrepancies, successfully resolving long-standing disputes and missing documentation issues.
- Leveraged Excel and aging reports to provide transparency into account health and provide customers with accurate financial data.
- Acted as a liaison between Sales and Cash Application to reconcile non-invoice items, including unapplied cash and debit memos.
- Identify factors contributing to account delinquency and communicate findings with management.
- Review and actively monitor assigned accounts, along with all relevant collection reports.
- Ensure timely follow-up on established payment arrangements.
- Collaborate with Sales, the Claims Department, and Cash Application teams to resolve non-invoice issues, including unapplied cash and debit memos.
- Generate and deliver reports on delinquent, high-risk, and special-handling accounts.
- Telecommunications service provider - Contract assignment
Senior AR Specialist III
Roadrunner Transportation Services
11.2018 - 04.2020
- Solve problems that may delay payments by gathering the required paperwork, identifying root cause of issue, and working with other departments to resolve those issues.
- Assist in proactive problem resolutions that will create a better customer service experience. Produce weekly metrics reporting in Excel for Management.
- Provide invoices, run aging reports, and prepare excel spreadsheets along with providing other backup information to customers upon request.
- Review rate disputes, compare to tariffs, work with specialized rating, and billing department to resolve invoicing issues.
- Review and work customer 3rd party payer websites for billing disputes, missing documentation, and payment status.
- Review and submit claims for bankruptcy proceedings and communicate expected amounts to be receive on these accounts.
- Mediates between the sales force, service centers and customers related to accounts past due.
- Creates D&B credit reviews of customers, assists in credit limit setting, and monitoring accounts to stay within their limits.
- Participates in proactive team efforts to achieve departmental and company goals.
- Performance assessed by reducing past dues balances within the 90+ day bracket and as Manager directs the team on specific clean up goals and targets from Corporate Leaders.
- Assist terminals with service holds; contact the customer to review past dues and work together to release the shipments through problem resolution.
- Leading asset-light transportation and supply chain solutions
Senior Credit Analyst
PACTIV CORPORATION
07.2011 - 10.2018
- Administer credit & collections policies for designated accounts to achieve the department’s financial targets.
- Identifies potential problems to minimize loss, collecting accounts receivable dollars in a timely & effective manner while maintaining positive interface with the customer.
- Review credit applications to determine financial stability and establishes/maintains credit limits for future sales accordingly.
- Performs annual credit reviews to ensure credit limits are in line with customer’s financial viability and payment habits.
- Monitors payment habits of customers & communicates with those who fall into arrears.
- Reviews new orders & evaluates customer's current payment status & determines the collectability of payment for orders before shipping.
- Communicates with sales, customer service and customer to ensure problems with payment are resolved.
- Provided reports concerning delinquent, problematic and special handling accounts.
- Work with Sales, the Claims Department and Cash Application to resolve non-invoice items such as unapplied cash and debit memos.
- Multi-Billion Dollar Food Packaging Manufacturer with domestic and international manufacturing facilities
Collection Credit Analyst
STERICYCLE INC.
Illinois
01.2009 - 03.2011
- Initiates correspondence (verbal/written) to customers and field sales staff to enhance corporate cash flow in the effort to ensure that the departmental “Days Sales” outstanding (DSO) goals are achieved.
- Presents a positive and service oriented attitude to internal and external customers to maintain and improve customer relationships.
- Recommends efficiencies regarding departmental procedures and customer payment patterns ensuring they are appropriate to departmental goals and objective attainment.
- Analyzes portfolios, identify customers that require placement with third party collections, bankruptcy processes, submits credits and re-bills, manual billings, and write-off preparation.
- Evaluates account status to initiate credit suspension and pursues action with customer and sales force for payment and appraising situations once resolved to potentially reinstate credit terms.
- Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring such deductions.
- Secures proof of delivery in order to substantiate services were rendered.
- Serves as a mentoring guide for training and shadowing to less senior staff and new hires.
- Global medical waste company operating in the United States, United Kingdom, Ireland, Canada, Mexico, Brazil
Credit Analyst
UNISOURCE, INC.
Illinois
06.2007 - 06.2008
- Interacted with the sales organization, order management, distribution and returns processing to resolve customer claims and ensuring team achieved quarterly budgets and delinquency goals.
- Directly responsible for collecting on national accounts with balances over $500k and for the overall condition of an assigned set of accounts receivable, including collections, deduction management, customer credit monitoring through order release evaluation and credit memo application.
- Reconciled accounts receivable with customer accounts payable records to ensure all invoices were posted in a timely manner, evaluated customer records and customer information and disseminated to manager for approval of credit limit increases or extensions.
- Maintained customer credit files and collection database and served as a liaison between customer service and branches for all credit and receivable related matters while maintaining communication with branch customer service reps who served as administrators for systems, tools and procedures.
Credit Analyst
SUN CHEMICAL
Illinois
09.2004 - 06.2007
- Responsible for the daily collection calls to companies covered by Shared Services Centralized Credit Department with emphasis on lowering DSO (Daily Sales Outstanding) and bad debt reserve, primarily focusing on all past due open receivables and escalate issues to appropriate management levels.
- Implemented, promoted & assisted in enforcing credit/collections policies and procedures.
- Alerted all appropriate managers of major (over $50K) problem collection accounts and escalated to all necessary levels of management until situation is resolved.
- Responsible for maintaining a weekly volume and cash discount term qualification analysis report.
- Monitored and track cash application exceptions while working with branches and/or customers to resolve exceptions in a timely manner.
- Provided general credit/receivable customer service to customers, which includes the disbursement of statements, audit verifications, and credit inquiries, Dunn & Bradstreet reports, special projects, monthly, quarterly and annual credit or payment analysis reports.
Collection Specialist
CORINTHIAN COLLEGES/OLYMPIA COLLEGE
Illinois
04.2002 - 08.2004
- Oversaw company internal and external collection portfolios on current students as well as graduates.
- Maintained aging results within established performance objectives and corporate accounts receivable goals ensuring minimal bad-debt exposure.
- Performed student account maintenance activities to include account reviews, reconciling aging levels, verifying account clearances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
- Established department guidelines, performs and processes the collection of past due accounts and delinquent balances through direct contact with students by letter and telephone.
Education
Daley College
ChicagoHigh school or equivalent -
South Shore High School
ChicagoSkills
- MS Office
- NetSuite
- Dynamics
- SAP
- Oracle
- PeopleSoft
- Get Paid
- CIB
- Salesforce
- Power BI
- Client Relationship Management
- Pricing Strategy
- Contract Negotiation
- Analyze Financial Records
- Review Credit History
- Minimize Debt Risk
- Reconcile Customer Statements
- Forecasting
- Set up New Accounts
References
Personal & business references upon request
Timeline
Senor AR Credit Representative
Circana
11.2021 - 05.2026
Collections AR Specialist
Nitel Corporation
08.2020 - 11.2021
Senior AR Specialist III
Roadrunner Transportation Services
11.2018 - 04.2020
Senior Credit Analyst
PACTIV CORPORATION
07.2011 - 10.2018
Collection Credit Analyst
STERICYCLE INC.
01.2009 - 03.2011
Credit Analyst
UNISOURCE, INC.
06.2007 - 06.2008
Credit Analyst
SUN CHEMICAL
09.2004 - 06.2007
Collection Specialist
CORINTHIAN COLLEGES/OLYMPIA COLLEGE
04.2002 - 08.2004
Daley College
High school or equivalent -
South Shore High School