Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daria Martinez

Melrose Park

Summary

Accomplished Assistant Manager with experienced team leadership, operational management and customer service excellence. Well versed in sales, accounting and inventory management while collaborating with fellow leaders to promote an empowering work culture.

Dedicated to complete knowledge of company products and services for optimized customer service. Detail oriented with the ability to handle multiple tasks effectively and efficiently in a fast paced environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pet Supplies Plus
05.2018 - Current
  • Managed daily opening and closing procedures
  • Rotated merchandise and displays to feature new products and promotional sales
  • Responded to customer concerns, working with manager to raise customer satisfaction
  • Verified inventory counts remained within monthly budget
  • Managed inventory, ordered supplies to meet store needs
  • Managed network and system performance, conducting troubleshooting to POS systems
  • Accomplished multiple task within established timeframe
  • Maintained equipments and facility to keep animal care environment and tools in good working order
  • Administered medication to animals in treatment while documenting changes in condition
  • Walked through store areas to identify and resolve issues that negatively impact operations
  • Assisted in recruiting, hiring and training of team members
  • Reported issues to higher management with great detail
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and delivery
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence

Cashier

McDonald's Restaurant
04.2017 - 03.2018
  • Maintained cleanliness and organization of the front counter area to enhance customer satisfaction
  • Assisted in training new cashiers on operational procedures and customer service standards
  • Worked flexible schedule and extra shifts to meet business needs
  • Built relationships with customers to encourage repeat business
  • Restocked and organized merchandise in front lanes
  • Organized items on shelves to help customers locate products easily and quickly
  • Completed daily tasks quickly without sacrificing quality or attention to detail
  • Followed food safety procedures outlined in company policy and heath and sanitation regulations
  • Collaborated with team members to quickly fill large orders and serve large parties
  • Brewed coffee and tea and changed out drink station syrups

Education

Proviso East High School
Maywood, IL

Skills

  • Customer service

  • Money handling

  • Team leadership

  • Decision-making

  • Problem-solving

  • Inventory control

  • Inventory accuracy

  • POS system operation

  • Pricing and markdowns

  • Experienced in animal welfare

  • Medication administration

  • Attention to detail

Certification

  • Certified Forklift Operator
  • Live Animal Certification

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Assistant Manager

Pet Supplies Plus
05.2018 - Current

Cashier

McDonald's Restaurant
04.2017 - 03.2018

Proviso East High School

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Daria Martinez