DARCEL LOPEZ
Chicago
Summary
Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standard while exceeding sales goals.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Server/Bartender
The Gwen Hotel Chicago, a Luxury Collection Hotel
Chicago
09.2024 - 02.2026
- Provide fine dining in Luxury hotel setting.
- Performing table set-up, running side work, and closing duties
- Possessing extensive knowledge of the restaurant’s menu and wine list, including daily specials
- Providing exceptional service alone for private fine dining events
- Computing customer checks, operates the POS system and accepts payments
- Arriving for each shift on time and in full uniform
- Provided exceptional customer service in a luxury hotel dining environment.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Managed guest inquiries and resolved issues to enhance dining experiences.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender
Carson's Steak and Rib
Chicago
04.2024 - 08.2025
- Managed cash handling duties, ensuring accurate end-of-shift accounting.
- Executed opening and closing procedures, preparing cash drawers and taking inventory.
- Maintained a clean workspace to meet health and safety standards.
- Kept bar well-stocked and presentable to enhance customer experience.
- Fostered teamwork and communication to contribute to a positive work environment.
- Ensured preparedness for incoming shifts through efficient operational practices.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Handled cash transactions accurately and efficiently during busy service hours.
- Performed opening and closing duties including restocking supplies.
- Poured wine, beer, and cocktails for patrons.
- Cleansed glasses with sanitizing solution after each use.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
Bartender
Fig And Olive
Chicago
10.2022 - 01.2025
- Maintained a clean and sanitary bar area
- Served high customer volumes during special events, nights, and weekends.
- Prepared ingredients by following established recipes, maintaining freshness and quality.
- Provided exceptional customer service with expertise in food, wine, and alcohol.
- Adhered to alcohol handling, sanitation, and safety procedures, ensuring proper labeling and rotation.
- Coordinated daily supply inventory for the bar, submitting orders to supervisor as needed.
- Ensured seamless bar operations during supervisor's absence, maintaining workflow efficiency.
- Executed cleaning tasks according to daily and weekly schedules, including dishwashing duties.
- Crafted signature cocktails using fresh ingredients and precise techniques.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
- Effectively multitasked within fast-paced environment.
Bartender/Server
Ja Grill
Chicago
10.2018 - 04.2023
- Maintained fully stocked bar with liquor, beer, and essential supplies.
- Served food and beverages to patrons with a positive demeanor.
- Greeted diners, took orders, and communicated effectively with kitchen staff.
- Prepared beverage garnishes while ensuring availability of ice and glassware.
- Delivered exceptional customer service through extensive food and drink knowledge.
- Executed end-of-day tasks to uphold cleanliness and organization of server station.
Assistant Bar Manager
Mr. Brown's Lounge
Chicago
03.2013 - 05.2019
- Conducted weekly liquor inventory and cost analysis to optimize ordering processes.
- Managed bar team to ensure high service standards and operational efficiency.
- Prepared shift schedules to align staffing with guest demand.
- Oversaw front of house staff to maintain exceptional service quality.
Education
High School - Cosmetolog
Paul Laurence Dunbar Career Academy High School
ChicagoSkills
- Customer service excellence
- POS system operation
- cocktail preparation
- table setting
- venue coordination
- inventory management
- problem resolution
- team collaboration
- time management
- Positive and professional
- Banquet coordination
- High volume dining
Websites
Certification
- Basset and ServSafe certified
- Bartender license
Languages
- Spanish
- English
- Spanish
Timeline
Server/Bartender
The Gwen Hotel Chicago, a Luxury Collection Hotel
09.2024 - 02.2026
Bartender
Carson's Steak and Rib
04.2024 - 08.2025
Bartender
Fig And Olive
10.2022 - 01.2025
Bartender/Server
Ja Grill
10.2018 - 04.2023
Assistant Bar Manager
Mr. Brown's Lounge
03.2013 - 05.2019
High School - Cosmetolog
Paul Laurence Dunbar Career Academy High School