Da’Quan Epps
Oswego
Summary
Detail-oriented Computer Systems Analyst adept at evaluating, designing, and implementing computer systems to enhance efficiency and productivity. Proficient in analyzing user requirements, troubleshooting issues, and recommending solutions to optimize system performance. Skilled in collaborating with stakeholders to understand business needs and align technology solutions accordingly.
Overview
9
9
years of professional experience
Work History
Business Technology Analyst
Discover Finacial Services
Chicago
08.2022 - Current
- Business Needs Analysis: Identifying business challenges and opportunities where technology can improve efficiency and effectiveness.
- System Design and Implementation: Designing, selecting, and implementing new software or hardware systems to meet business requirements.
- Data Analysis and Reporting: Gathering, analyzing, and interpreting data to provide insights and support decision-making.
- Security and Compliance: Ensuring data security and compliance with industry regulations.
Systems Analyst
U.S. Staff Professionals
Chicago
02.2019 - 08.2022
- Evaluated user needs and executed system modifications to enhance operational efficiency.
- Crafted, constructed, validated, recorded, and sustained new applications and software components.
- Recognized opportunities for enhancement within existing systems architecture and recommended optimization strategies.
Customer Service Representative
American Water
Gary
10.2017 - 02.2019
- Delivered prompt product information to customers.
- Addressed customer complaints swiftly and effectively.
- Ensured high customer satisfaction by offering precise and beneficial responses.
Customer Service Representative
Drive Time
Chicago
07.2016 - 08.2017
- Supported customers in choosing products, placing orders, handling billing, managing returns and exchanges, and providing technical assistance.
- Carried out administrative duties including organizing documents, updating records, and creating reports.
- Cultivated strong customer relationships through tailored support and attentive service.
Education
High School Diploma -
Rich Township High School
5000 Sauk Trail, Richton Park IL 6047106-2016
Skills
- Business needs analysis
- Data analysis
- System design
- Software implementation
- Problem-Solving Skills
- Project Management
Timeline
Business Technology Analyst
Discover Finacial Services
08.2022 - Current
Systems Analyst
U.S. Staff Professionals
02.2019 - 08.2022
Customer Service Representative
American Water
10.2017 - 02.2019
Customer Service Representative
Drive Time
07.2016 - 08.2017
High School Diploma -
Rich Township High School