Daphine Walker
Joliet
Summary
Correctional professional committed to maintaining order and security in correctional facilities. Proven experience in implementing operational procedures and improving safety standards. Valued team player known for adaptability and reliability, with focus on effective communication and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Correctional Lieutenant
Illinois Department Of Corrections
11.2004 - Current
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
- Maintained safety within the correctional facility through consistent monitoring and enforcement of rules and regulations.
- Evaluated staff performance regularly through observation and feedback sessions to support their professional development and maintain high levels of competence within the team.
- Enhanced staff performance by providing ongoing training, guidance, and support to correctional officers under my supervision.
Lead I-R Technician
RCN Cable Telecommunication
06.1999 - 11.2004
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Education
No Degree - Business
Dillard University
New Orleans, LANo Degree - Child Development
Truman Junior College
Chicago, ILSkills
- Inmate supervision
- Contraband control
- Mental health awareness
- Incident investigation
- Weapons training
- Suicide prevention
- De-escalation techniques
- Crisis management
Certification
- Prison Rape Elimination Act (PREA) Training Certificate – PREA Resource Center.
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- First Aid Certification
Timeline
Correctional Lieutenant
Illinois Department Of Corrections
11.2004 - Current
Lead I-R Technician
RCN Cable Telecommunication
06.1999 - 11.2004
- Prison Rape Elimination Act (PREA) Training Certificate – PREA Resource Center.
- Crisis Intervention Team (CIT) Training Certificate - CIT International.
- First Aid Certification
No Degree - Business
Dillard University
No Degree - Child Development
Truman Junior College
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