Danyel Staats
Roodhouse
Summary
Experienced Developmental Specialist skilled in staff training and onboarding. Enhanced onboarding processes and delivered impactful training sessions that improved employee satisfaction and policy adherence. Expertise in conflict resolution and team collaboration, driving organizational efficiency through innovative solutions and effective training facilitation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Developmental Specialist
HCSC - Blue Cross Blue Shield of Illinois
Jacksonville
01.2013 - Current
- Facilitated staff training sessions on developmental resources and strategies to enhance knowledge and application.
- Spearheaded entire onboarding and orientation process for new employees, providing education and information to facilitate learning and improve employee job satisfaction.
- Contributed to brainstorming sessions and team meetings to identify deficiencies and propose actionable changes to policies and procedures.
- Coordinated logistics and communication with professionals regarding staff training on company products, initiatives, and programs to ensure effective implementation.
Waitress
Pere Marquette Lodge & Conference Center
Grafton
11.2009 - 01.2013
- Provided excellent customer service in a fast-paced dining environment.
- Coordinated food and beverage orders for large events, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed payments accurately using point-of-sale systems.
- Suggested menu items tailored to customer preferences and dietary needs, enhancing dining experience.
- Resolved customer complaints and concerns promptly, maintaining high service standards and guest satisfaction.
- Took orders for food and drinks and delivered them to guests.
Tax Preparer
HR Block
Jerseyville
01.2009 - 03.2010
- Prepared federal and state tax returns for individuals and small businesses.
- Reviewed client financial records for accurate data entry and compliance with tax regulations.
- Guided clients on tax law changes to ensure timely and compliant filing.
- Utilized tax software to enhance efficiency and accuracy in return preparation.
- Educated clients on deductions and credits, enhancing their refund potential.
- Assisted customers with any questions they had about their taxes or filing status.
Education
Some College (No Degree) - Human Resources Management
Southern New Hampshire University
Hooksett, NH04-2026
Skills
- Policy development
- Staff development
- Customer care
- Time management
- Conflict resolution
- collaborative teamwork
Certification
- Certificate in Human Resources Management
Timeline
Developmental Specialist
HCSC - Blue Cross Blue Shield of Illinois
01.2013 - Current
Waitress
Pere Marquette Lodge & Conference Center
11.2009 - 01.2013
Tax Preparer
HR Block
01.2009 - 03.2010
Some College (No Degree) - Human Resources Management
Southern New Hampshire University