Danyale Spiva
Shorewood
Summary
Experienced with providing comprehensive program support to streamline operations and assist project teams. Utilizes problem-solving abilities to address challenges and ensure smooth workflow. Track record of demonstrating organizational skills and effective communication to support team objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Support Specialist/ Caregiver Support Program
Department of Veterans Affairs ViSN 12
08.2023 - Current
- Collects, analyzes, and reports program data to local management, VISN Caregiver Support Coordinator Lead, and the National Caregiver Support Program, Care Management and Social Work Service, Office of Patient Care Services.
- Assists the CSP Manager with critical administrative and clerical duties and coordinates administrative policies to assist staff with understanding and following care processes, regulations, and service policies.
- Optimized budget management by closely monitoring expenses and identifying cost-saving opportunities.
- Provides administrative, program, and technical assistance in day-to-day operations.
- Investigated issues and provided knowledgeable responses to resolve customer concerns.
- Update the Centralized Eligibility Appeals Team (CEAT) on changes in the caregiver support program's laws, regulations, and procedures.
- Maintains and tracks program census, assists in the preparation of all program reports; assists in tracking program reviews, action items, quality measures, and the efficiency of the Caregiver Support Program.
- Timekeeper for 40 staff members. Performed periodic data audits to ensure employees were using the Timekeeper system correctly and policies, regulations, and contracts were being followed. Validated and certified leave requests and overtime hours to ensure proper and on-time payroll payment.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team patient and Caregiver Support needs.
- Checked account information for eligibility with program plans and guidelines.
- Facilitated collaboration between departments to ensure seamless integration of program objectives into overall organizational strategies.
- Increased participant satisfaction by providing exceptional support throughout the program duration.
- Implemented best practices in program management, contributing to a consistent record of success across all initiatives.
- Contributed to a positive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
- Coordinated logistics for events and meetings, enhancing communication among team members and external partners.
- Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
- Ensured compliance with company policies and industry regulations through diligent documentation and reporting procedures.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and spreadsheets detailing program information.
- Maintained organized records of project milestones and deliverables, ensuring easy access to crucial information when needed.
- Developed tailored solutions for unique challenges facing various projects, ensuring successful outcomes.
- Processed payments and refunds, issued receipts and updated accounts.
- Conducted thorough research to inform decision-making processes, resulting in well-informed strategic planning efforts.
- Provided ongoing support during the transition from one software platform to another, minimizing disruptions to daily operations.
- Evaluated program performance against established benchmarks, identifying areas for improvement and recommending appropriate action plans.
- Responded to in-person and telephone requests for information and assistance.
- Assisted in the development and implementation of training materials for new Program Support Specialists, improving onboarding efficiency.
- Collaborated with cross-functional teams to develop comprehensive program plans and timelines.
- Enhanced program efficiency by streamlining processes and implementing strategic improvements.
- Performed clerical organization, answered phones and filed documentation for program manager.
- Provided general program information and assistance.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Assisted in gathering of program data to compose thorough monthly reports.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Analyzed program information to present innovative solutions to program supervisors.
- Liaised with key accounts to deliver targeted administrative household support.
- Leveraged strong analytical skills to identify trends in data, providing valuable insights for future programs.
- Participated in marketing, outreach and other visibility efforts.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted in the creation of compelling grant proposals that secured essential funding for key initiatives.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Served as corporate liaison for finance, IT, and marketing departments.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Recorded status and duties completed in logbooks for management.
Detailed Administrative Officer to Chief of Police
Hines VA Hospital Police Department
06.2023 - 08.2023
- Administrative Support for the Chief of Police, Deputy Chief of Police, and Major of Operations
- Maintained Time and Leave codes for the Hines Police Department. Served as the primary point of contact for the VA Time and Attendance System (VATAS) and assisted with the timekeeping as necessary. Satisfied premium pay and leave requests, analyzed, and coordinated staffing based on employee shortages.
- Received and screened visitors and telephone calls.
- Initiated regular briefings, training/development opportunities, and technology tools to automate routine functions, advance open communication, facilitate teamwork, and improve morale.
- Processed all travel reimbursements as well as division purchases.
- Prepared meeting minutes agendas and carefully monitored all police action items.
- Planned and arranged special events for the Hines Police Department.
- Extracted data to provide reports in support of performance measures to senior management.
- Encouraged co-workers and other staff to think outside the box, empathize, and reflect upon how their actions affect the overall situation and all parties involved. Maintains good working relationships with internal/external customers, building confidence, accountability, and morale and focusing on providing positive feedback for accomplishing service goals, giving tips for improving customer service, and constructive criticism.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Created, prepared, and delivered reports to various departments.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Detailed Secretary to Chief of Staff and Resource Director
Hines VA Hospital
04.2023 - 06.2023
- Revised existing plans and developed new plans and schedules, served as the primary resource for clinical and administrative service chiefs/managers and staff for procedures and policies.
- Quality review files and records as the department's Official Records Liaison, ensures all Director’s Office Files are accounted for and stored, filed, and reported to Records Management per VA policy.
- Decreased hiring and onboarding times of new employees by Participating and providing help facilitating the Hines Employee Hiring Fair, Surge On-boarding Event, promptly scheduling interviews, compiling interview panel results for the Director’s review, and submitting final packages to Human Resources.
- Assigned, followed up, and tracked all VACO and VISN action items, resulting in a decrease in late actions.
- Assisted Hospital Leadership to allow them to focus on exceeding organizational goals, therefore, creating a positive veteran experience and increased morale among frontline staff.
- Assisted and acted as a liaison for Supervisors and Section Chiefs aligned under the Director’s Office with day-to-day duties as needed.
- Broadened Eligibility knowledge for providers across Hines by serving as a liaison for all patient registration/Eligibility matters.
- Quality review memos and correspondence to ensure standardization is uniform according to VA policy.
- Monitor and provided direction for the Network Director (ND) and Medical Center Director (MCD) Performance Plan, resulting in on-time and thorough submission.
- Increased compliance and service accountability by implementation of an internal action log. Provides excellent management and oversight of all action items including internal actions, external actions, White House Hotlines, and OIG Actions. Collaborated with VISN POCs to increase Hines compliance and accuracy of OIG actions/responses.
- Improved Director’s Office workflow by providing monitoring, mentoring, and training of new/detailed employees.
- Assists in decreased hiring times by expeditiously scheduling interviews/meet and greets, acquiring references, and preparing selection packages.
- Assists in decreased hiring times by expeditiously scheduling interviews/meet and greets, acquiring references, and preparing selection packages. Participated in two Hines Hiring Fair events.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Streamlined invoice processing, improving accuracy and efficiency of financial operations.
- Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Advanced Medical Support Assistant – Eligibility Department
Hines VA Hospital
08.2021 - 04.2023
- Support a $25M annual project by providing exceptional daily oversight of admissions and discharges for 244+ veterans.
- Satisfied premium pay and leave requests, corrected TOD, developed timekeeping techniques for accuracy and validation, and communicated pending approval requests and employees’ PTO managers.
- Registered and determined a veteran’s eligibility for healthcare benefits by examining DD214 to complete registration and means tests and to obtain VHIC cards.
- Completed monthly SVH bills for certification, processed retroactive payments, registered, and received physician approval for SVH admission, and attended monthly VISN meetings for SVH updates.
- Captured verification documents in the ES platform and insurance cards in the ICB database. Sustain accurate SharePoint data reflecting retroactive invoices, SVH admission paperwork, and audits.
- Processed veterans’ financial paperwork, gathered NEAR list information, and assist veterans seeking initial VA.
- Increased veteran enrollment rates by evaluating the appropriateness of hardship eligibility and providing approval/disapproval of veteran hardship applications.
- Assisted Tricare POC to increase reimbursement amounts by educating staff on policies/procedures such as the importance of notification of veteran ED visits/admissions.
- Increased revenue as evidenced by increasing the number of eligible catastrophically disabled veterans by educating clinical staff on the qualifications of being deemed catastrophically disabled and suggesting a veteran be deemed catastrophically disabled if qualified.
- Analyzed general ledger accounts to ensure accurate reporting.
- Reviewed pending items and ensured that follow-up action was taken.
- Ensured all disbursements were made to our 3 State Nursing Homes.
- Maintained controls of funds obligated and funds expended.
- Compiled, analyzed, and summarized data from systems, documents, and reports.
- Trained Nursing Home staff on new processes, laws, and regulations regarding the State Home Per Diem Program.
- Analyzed reports and provided reporting to the VISN for the National NEAR list, weekly Decedent Remains reporting, quarterly 8g/8e report, and not enrolled with appointments report. Report analysis led to fewer catastrophic errors and increased eligible veteran enrollment.
- Increased veteran/customer service satisfaction by providing timely responses and follow-up to action items from the Patient Advocate, Director’s Office, Senator’s Office, Congressional Offices, and WH action items.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Mailed patient appointment letters.
- Scheduled appointments for patients at Edward Hines Hospital.
- Verified and updated clinical records.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Maintained and obtained medical records.
- Interviewed patients to verify and update clinical and demographic records.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Lead Intake Coordinator Full-time
Residential Home Health & Hospice (Edward Hospital)
03.2015 - 08.2021
- Examined existing staff resources to delegate staff tasks to ensure local, state, and federal healthcare, Medicaid.
- HIPPA/National/Local guidelines.
- Triaged patient phone calls and offered advice assistance/medical advice depending on the need. Kept physicians up to date and informed of urgent and or critical matters.
- Was responsible for processing agency home health referrals in an accurate, timely manner.
- Maintained ongoing tracking and appropriate documentation on referrals.
- Maintained ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
- Ensured complete and accurate registration, including patient demographic and current insurance information.
- Assembled information concerning the patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to the specialist.
- Contacted and reviewed organizations and insurance companies to ensure prior approval requirements were met.
- Was the system navigator and point of contact for patients and families, with patients and families having direct access to asking questions and raising concerns.
- Entered ICD-10 and ICD-9 codes into the EMR system.
- Developed comprehensive training materials, equipping new hires with essential knowledge and skills for success in their roles.
- Identified opportunities for process improvements by conducting thorough evaluations of existing policies and procedures.
- Facilitated seamless transitions for patients moving from one level of care to another by coordinating all necessary logistics.
- Implemented quality control measures to maintain accuracy and consistency in data entry and record-keeping processes.
- Streamlined daily operations, effectively managing a team of intake coordinators to ensure timely processing of patient information.
- Collaborated with healthcare providers to facilitate smooth transitions for patients entering the care system.
- Cultivated a supportive team environment that fostered growth, learning, and open communication among staff members.
- Conducted regular audits of intake records to identify areas for improvement, leading to increased efficiency in the workflow.
- Coordinated community outreach initiatives to raise awareness about available services and generate referrals from local organizations.
- Enhanced patient intake process by streamlining communication channels and improving documentation procedures.
- Optimized insurance verification processes by implementing innovative strategies which expedited approvals and reduced errors.
- Demonstrated exceptional problem-solving skills, resolving complex client issues and maintaining a high level of satisfaction.
- Built strong relationships with patients, families, and referral sources to support an effective intake process.
- Provided exceptional customer service, resulting in positive feedback from both patients and referring professionals alike.
- Completed intake assessment forms and filed clients' charts.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Facility Administrator (CILA)
trinity SERVICES
12.2012 - 03.2015
- Managed day-to-day operations, ensuring compliance, managing staff, and fostered a safe and supportive environment for residents with intellectual and developmental disabilities.
- Oversaw all aspects of clinical and non-clinical staff scheduling to ensure appropriate coverage 24 hours and 7 days a week.
- Positively changed the organizational culture by making customer service a priority, not an afterthought.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Developed and implemented strategies to improve operational efficiency to reduce costs while maintaining quality patient care.
- Provided expert consultation on facility design plans to optimize space utilization and functionality.
- Managed timekeeping, and annual leave, and processed payroll.
- Ensured seamless facility maintenance by coordinating with vendors and service providers.
- Ensured compliance with all regulations related to Patient Rights and Responsibilities.
- Coordinated cross-departmental efforts for smooth facility operations during high-demand periods.
- Ensured all resident's rights to fair and equitable treatment were well established and always maintained.
- Maintained facility grounds, equipment, and safety compliance.
- Defined and implemented new services to meet organizational, regional, resident, and referral needs.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
- Ensured the smooth functioning of the CILA home, including activities of daily living, recreation, and community integration.
- Developed and implemented emergency procedures and responded effectively to all emergencies.
- Utilized positive behavior supports and interventions to address behavior and concerns.
- Provided leadership and mentorship to direct reports by providing feedback on performance, recognizing accomplishments, and addressing issues when necessary.
- Provided management for 50 employees which included 2 LPNs and 48 Independent Living Counselors (caregivers).
- Conducted internal audits to identify and rectify non-compliance issues promptly.
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Led emergency response teams, ensuring swift action during critical incidents to minimize damage or loss.
- Minimized operational costs by efficiently managing budgets and reducing expenses.
- Established a culture of teamwork among staff members, fostering collaboration towards common goals.
- Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
- Increased efficiency in facility management with the implementation of cutting-edge technology solutions.
- Enhanced staff productivity through effective communication and training programs.
- Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
- Developed long-term strategies for continuous improvement in facility performance metrics.
- Optimized resource allocation with strategic scheduling of staff, equipment, and resources.
- Implemented proactive measures to reduce downtime due to equipment malfunctions or staffing issues.
- Promoted sustainability practices within the organization by implementing eco-friendly solutions and energy-saving measures.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Conducted regular facility inspections to identify repair needs or improvements.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Served as point of contact for internal and external customers seeking support and information.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Provided support and services related to mail and deliveries.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
- Reviewed and oversaw construction and renovation projects.
- Held classes to teach staff facility procedures.
- Oversaw annual budget to handle supply, labor and maintenance needs.
Lead Dialysis Technician
Sunny Health Dialysis /Deerbrook CAre Center
10.1999 - 12.2012
- Oversaw the function and activities of all hemodialysis techs assigned to the dialysis clinic.
- Assisted and advised both the administrative nurse/charge nurse of the Dialysis Unit and other hemodialysis tech supervisors in matters about the appropriate utilization of resources.
- Ensured adequate equipment and supplies were maintained for safe and efficient operations.
- Managed timekeeper, and annual leave, and processed payroll.
- Contacted and reviewed organizations and insurance companies to ensure prior approval requirements were met.
- Was the system navigator and point of contact for patients and families, with patients and families having direct access to asking questions and raising concerns.
- Ensured that referrals are addressed promptly.
- Conducted and distributed lab tests, gathered patient information, admitted patients, verified, and submitted insurance claims, and entered prescriptions.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Reduced infection rates by maintaining strict aseptic techniques during all procedures.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Increased patient satisfaction by providing compassionate support and addressing concerns throughout the dialysis process.
- Performed routine quality control and safety checks on all equipment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Contributed to staff development by sharing expertise in dialysis processes during team meetings and training sessions.
- Demonstrated proficiency in various types of dialysis equipment, quickly adapting to new technologies as they were introduced.
- Assisted physicians in evaluating patients'' dialysis needs, effectively communicating pertinent information regarding treatment progress.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Exceeded quality assurance standards by consistently adhering to established protocols and following best practices in dialysis care provision.
- Safeguarded patients through vigilant observation for any adverse reactions or complications, taking swift corrective action when necessary.
- Advanced professional knowledge by attending conferences, workshops, and continuing education programs related to renal care advancements.
- Facilitated strong communication channels between patients, families, and healthcare providers for optimal collaborative care efforts.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Collaborated with interdisciplinary team members for comprehensive patient care, adjusting treatment plans as needed.
- Enhanced workflow efficiency with thorough machine maintenance, troubleshooting issues promptly to minimize downtime.
- Supported seamless transitions between shifts by thoroughly updating incoming technicians on patient status and ongoing treatment requirements.
- Improved patient outcomes by carefully monitoring and adjusting dialysis treatment parameters.
- Enhanced patient education by developing informative materials on kidney health and dialysis.
- Monitored patient vital signs, lab results and other indicators of health.
Education
Sanford Brown College
06.2013
Skills
- Expertise in EPIC software
- Patient health record maintenance
- Microsoft Office Suite
- Technical problem solving
- Client engagement
- Accurate data entry
- Regulatory recordkeeping
- Efficient meeting facilitation
- Administrative support
- Effective appointment management
- Accurate timekeeping
- Effective document management
- Document organization
- Cross-functional collaboration
Certification
- Direct Disability Aide & Illinois Certified Nursing Aid (State of Illinois), CNA (State of Illinois)
- Dialysis Technologist/Biomedical Engineer (Sanford Brown)
Timeline
Program Support Specialist/ Caregiver Support Program
Department of Veterans Affairs ViSN 12
08.2023 - Current
Detailed Administrative Officer to Chief of Police
Hines VA Hospital Police Department
06.2023 - 08.2023
Detailed Secretary to Chief of Staff and Resource Director
Hines VA Hospital
04.2023 - 06.2023
Advanced Medical Support Assistant – Eligibility Department
Hines VA Hospital
08.2021 - 04.2023
Lead Intake Coordinator Full-time
Residential Home Health & Hospice (Edward Hospital)
03.2015 - 08.2021
Facility Administrator (CILA)
trinity SERVICES
12.2012 - 03.2015
Lead Dialysis Technician
Sunny Health Dialysis /Deerbrook CAre Center
10.1999 - 12.2012
Sanford Brown College
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