VIolin
Danya Har-Tsion
Senior Customer Success Manager
Tel Aviv,Israel
Summary
Vast experience in management of multiple project stakeholders, including clients and vendors. Skilled in working under pressure and adapting to new situations, with high multitasking, attention to detail and excellent organizational skills. Training, leading and developing new employees.
Experience in social media management and content production. Broad based knowledge of translation/ localization industry. Extensive experience with Microsoft Office applications and Computer-Assisted Translation (CAT) tools, specifically MemoQ.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Senior Customer Success Manager
Tomedes Translations
01.2020 - Current
- Daily spoken and written communication with clients and vendors.
- Managing Project Mangers abroad and coordinating client.
- expectations concerning project terminology, timeframe, audience, etc.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Worked with strategic customers to understand needs and provide excellent service.
Project Manager
Tomedes Translations
01.2019 - 01.2020
- Managing localization/ translation projects in a variety of fields
- Working with other Project Managers in Israel and abroad concerning project completion and client expectations
- Utilizing CAT tools to ensure linguistic consistency
Fashion Boutique Store Manager
Pura Vida
Tel-Aviv, HaMerkaz
02.2018 - 08.2018
- Staff management: providing professional guidance and managing tasks
- Social-media management: creating content for the Facebook and Instagram pages
- Working with multiple stakeholders, such as suppliers, designers, customers.
- Employee recruitment, e.g. searching for candidates, interviewing, retention-related activities.
- Local purchasing
- Fashion and styling consulting
Store Manager
Little Razili
01.2017 - 01.2018
- Ramat Aviv shopping mall -, Played a leading role in the store’s establishment
- Staff management: providing professional solutions and managing tasks
- Creating a customer loyalty program and managing communication with customers
- Sales and inventory management and responsible for meeting sales targets.
Secretary, Administration Manager and Personal Assistant
Real Estate Firm
01.2015 - 01.2016
Education
Bachelor of Arts - History, Latin-American Studies, Art, And Cinema
Tel-Aviv University
10.2012 - 08.2015
709 -
SAT
01.2008 - 02.2008
High School Diploma -
Ben-Gurion High-School
Ness-Ziona 09.2002 - 08.2005
Skills
Multitasking Abilities
Attention to Details
Organization and Time Management
Excellent Communication
Customer Relations
Staff mentoring & leadership
Program management expertise
Technical consulting
Interests
Chess
Sewing and Fashion Styling
CrossFit
Timeline
Senior Customer Success Manager
Tomedes Translations
01.2020 - Current
Project Manager
Tomedes Translations
01.2019 - 01.2020
Fashion Boutique Store Manager
Pura Vida
02.2018 - 08.2018
Store Manager
Little Razili
01.2017 - 01.2018
Secretary, Administration Manager and Personal Assistant
Real Estate Firm
01.2015 - 01.2016
Bachelor of Arts - History, Latin-American Studies, Art, And Cinema
Tel-Aviv University
10.2012 - 08.2015
709 -
SAT
01.2008 - 02.2008
High School Diploma -
Ben-Gurion High-School
09.2002 - 08.2005