Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danny Tran

Glendale Heights,IL

Summary

Motivated and hardworking student with proven leadership and experience in customer service. Seeking work experience and openings in a professional development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dispatch/customer Service

Arrow Workforce Solutions
Northlake
05.2026 - Current

Conduct driver check-ins and assist with daily dispatch coordination.

  • Review delivery photos and verify delivery completion details for accuracy.
  • Manage driver schedules and update dispatch information as needed.
    Respond professionally to incoming phone calls and emails from customers and drivers.
  • Monitor delivery progress and communicate delivery updates.
    Resolve customer concerns and delivery issues promptly.
  • Maintain accurate records of schedules, deliveries, and customer interactions.
  • Provide excellent customer service while supporting daily logistics operations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Ramp Agent

United Airlines
Chicago, IL
03.2023 - 05.2025
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Monitored weather conditions regularly in order to adjust operations accordingly when needed.
  • Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Assisted passengers in finding their lost luggage at baggage claim areas.
  • Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Maintained accurate records of all GSE used throughout shift.
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts safely and efficiently around airport premises.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.

Cashier/Customer Service

last chance
Lombard, IL
04.2024 - 02.2025
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Ensured compliance with all safety regulations within the store environment.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise according to store policies.
  • Resolved customer complaints professionally according to company policy.
  • Issued receipts, refunds, credits, or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Built and maintained productive relationships with employees.
  • Scanned items and checked pricing on the cash register for accuracy.

Cashier/Sales Associate/Customer Service

finish line
Schaumburg, IL
02.2023 - 02.2024
  • Handled customer complaints in a professional manner.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Tracked sales performance metrics to identify trends in the place.
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
  • Processed returns, exchanges, and refunds according to company policies.
  • Maintained cleanliness of store environment, including floors, windows, displays.
  • Assisted customers with product selection, sizing, and styling.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices, and services.
  • Organized stockroom shelves according to size, color, or style.
  • Helped customers find specific products, answered questions, and offered product advice.

YMCA Counselor

YMCA
Elk Grove Village, IL
09.2022 - 05.2023
  • Monitored playground activities during recess periods, intervening when necessary to ensure safety of all participants.
  • Assisted with the supervision of students in a safe and secure learning environment.
  • Checked attendance records each day to ensure accuracy of information provided by families regarding absences.
  • Implemented effective strategies for managing challenging behaviors exhibited by some students.
  • Cared for minor injuries or illnesses that occurred onsite and reported any serious incidents immediately to the appropriate personnel.
  • Supervised daily snack times, ensuring all children had access to healthy snacks.
  • Ensured that all safety regulations were followed during activities.
  • Performed general cleaning duties around the facility such as tidying up classrooms or restocking supplies.
  • Responded quickly and appropriately to emergency situations including fire drills or medical emergencies.
  • Managed student discipline issues according to established procedures while promoting positive behavior choices.
  • Provided assistance with homework assignments and other educational activities as needed.
  • Maintained regular communication with parents about their child's progress and behavior at school.

Picker & Packer

Modern Optics
Roselle, IL
12.2022 - 01.2023
  • Placed products on conveyors for final wrapping and shipment.
  • Read orders to verify attributes and quantities of merchandise.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Selected products and items from shelves and pallets for customer orders.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.

After-school Counselor

sports hub
Glendale Heights, IL
12.2020 - 11.2022
  • Maintained accurate attendance rosters and accounted for program participants during activities.
  • Conducted group learning activities based on differentiated learning techniques.
  • Assisted children with homework and grade-level appropriate studying techniques.
  • Helped school-age children improve literacy and taught comprehensive reading skills to struggling students.

Cashier

TJ Max
Bloomingdale, IL
01.2020 - 06.2021
  • Stocker, & packer, Tj Max
  • Hanging cash, packing boxes, stocking clothes & accessories
  • August 2021 after school daycare
  • Cleaning up, creating our own crafts, making sure the kids are safe
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customer questions and provided store information.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed refunds for worn, damaged and broken merchandise.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Cashier

extreme trampoline
Glendale Heights, IL
03.2018 - 09.2019
  • CONCESSION STAND & JUMP PATROL, ROCKET JUMP
  • HOSTING PARTIES
  • CLEANING UP
  • MAKING SURE KIDS ARE FOLLOWING RULES
  • SECURING SAFETY BEING ON SITE EARLY TO SET UP CONTROL SETTING
  • Worked closely with front-end staff to assist customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.
  • Processed sales transactions to prevent long customer wait times.
  • Processed refunds for worn, damaged and broken merchandise.

Education

Business

College of DuPage
Glen Ellyn, IL

Skills

  • Quick Learner setting Hard working Knowledge and use
  • Driving
  • Communication skills
  • Load & unload
  • Management
  • Microsoft Excel
  • Customer Service Bilingual
  • Microsoft Office
  • Microsoft Word
  • Product Location Skills
  • Data entry
  • Decision Making
  • Organize Work well in group/individual
  • Phone etiquette
  • Pallet jack
  • Bilingual
  • Heavy lifting
  • Office management
  • Purchasing
  • Time management
  • Cash handling
  • Materials handling
  • Stocking and Replenishing
  • Organizational skills
  • Safety Protocols
  • Warehouse Operations
  • Shipping & receiving
  • English
  • Analysis skills
  • Sales
  • RF scanner
  • Forklift
  • Negotiation
  • Distribution center
  • Computer skills
  • Customer Service Time Management
  • Purchasing Orders and Requisition
  • Shipment Receiving on computers
  • Order Fulfillment

Certification

  • Pallet Jack Certification
  • First Aid Certification
  • Driver's License

Timeline

Dispatch/customer Service

Arrow Workforce Solutions
05.2026 - Current

Cashier/Customer Service

last chance
04.2024 - 02.2025

Ramp Agent

United Airlines
03.2023 - 05.2025

Cashier/Sales Associate/Customer Service

finish line
02.2023 - 02.2024

Picker & Packer

Modern Optics
12.2022 - 01.2023

YMCA Counselor

YMCA
09.2022 - 05.2023

After-school Counselor

sports hub
12.2020 - 11.2022

Cashier

TJ Max
01.2020 - 06.2021

Cashier

extreme trampoline
03.2018 - 09.2019

Business

College of DuPage
Danny Tran