Motivated and hardworking student with proven leadership and experience in customer service. Seeking work experience and openings in a professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatch/customer Service
Arrow Workforce Solutions
Northlake
05.2026 - Current
Conduct driver check-ins and assist with daily dispatch coordination.
Review delivery photos and verify delivery completion details for accuracy.
Manage driver schedules and update dispatch information as needed.
Respond professionally to incoming phone calls and emails from customers and drivers.
Monitor delivery progress and communicate delivery updates.
Resolve customer concerns and delivery issues promptly.
Maintain accurate records of schedules, deliveries, and customer interactions.
Provide excellent customer service while supporting daily logistics operations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Ramp Agent
United Airlines
Chicago, IL
03.2023 - 05.2025
Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
Monitored weather conditions regularly in order to adjust operations accordingly when needed.
Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
Assisted passengers in finding their lost luggage at baggage claim areas.
Performed pre-flight maintenance checks such as tire pressure and fuel levels on ground service equipment.
Followed safety procedures such as using reflective gear while working on the ramp.
Maintained accurate records of all GSE used throughout shift.
Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
Checked flight manifests to ensure accuracy of luggage loaded onto planes.
Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts safely and efficiently around airport premises.
Verified correct labeling of containers containing hazardous materials for transport on planes.
Organized baggage carts for loading onto planes accurately according to airline specifications.
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Cashier/Customer Service
last chance
Lombard, IL
04.2024 - 02.2025
Performed other duties as assigned by management.
Maintained cleanliness of checkout area, including countertops, registers, windowsills, and floors.
Followed company security procedures for handling large sums of money.
Balanced daily transactions on a computerized point-of-sale system.
Ensured compliance with all safety regulations within the store environment.
Answered customer inquiries regarding store policies and procedures.
Processed returns and exchanges of merchandise according to store policies.
Resolved customer complaints professionally according to company policy.
Issued receipts, refunds, credits, or change due to customers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
Greeted customers and answered any questions they had about the store's products and services.
Built and maintained productive relationships with employees.
Scanned items and checked pricing on the cash register for accuracy.
Cashier/Sales Associate/Customer Service
finish line
Schaumburg, IL
02.2023 - 02.2024
Handled customer complaints in a professional manner.
Maintained up-to-date knowledge of store merchandise and policies.
Tracked sales performance metrics to identify trends in the place.
Processed transactions using a point-of-sale system.
Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
Processed returns, exchanges, and refunds according to company policies.
Maintained cleanliness of store environment, including floors, windows, displays.
Assisted customers with product selection, sizing, and styling.
Greeted customers and provided exceptional customer service.
Provided accurate information about products, prices, and services.
Organized stockroom shelves according to size, color, or style.
Helped customers find specific products, answered questions, and offered product advice.
YMCA Counselor
YMCA
Elk Grove Village, IL
09.2022 - 05.2023
Monitored playground activities during recess periods, intervening when necessary to ensure safety of all participants.
Assisted with the supervision of students in a safe and secure learning environment.
Checked attendance records each day to ensure accuracy of information provided by families regarding absences.
Implemented effective strategies for managing challenging behaviors exhibited by some students.
Cared for minor injuries or illnesses that occurred onsite and reported any serious incidents immediately to the appropriate personnel.
Supervised daily snack times, ensuring all children had access to healthy snacks.
Ensured that all safety regulations were followed during activities.
Performed general cleaning duties around the facility such as tidying up classrooms or restocking supplies.
Responded quickly and appropriately to emergency situations including fire drills or medical emergencies.
Managed student discipline issues according to established procedures while promoting positive behavior choices.
Provided assistance with homework assignments and other educational activities as needed.
Maintained regular communication with parents about their child's progress and behavior at school.
Picker & Packer
Modern Optics
Roselle, IL
12.2022 - 01.2023
Placed products on conveyors for final wrapping and shipment.
Read orders to verify attributes and quantities of merchandise.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Selected products and items from shelves and pallets for customer orders.
Stocked shelves, racks and bins with new or transferred merchandise.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Fulfilled orders quickly to accomplish challenging daily objectives.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
After-school Counselor
sports hub
Glendale Heights, IL
12.2020 - 11.2022
Maintained accurate attendance rosters and accounted for program participants during activities.
Conducted group learning activities based on differentiated learning techniques.
Assisted children with homework and grade-level appropriate studying techniques.
Helped school-age children improve literacy and taught comprehensive reading skills to struggling students.