Danny Fernandez
Chicago
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
TIER 1 /Process Assistant
Amazon
Chicago
09.2019 - Current
- Trained new associates on company policies and operational procedures.
- Ensure successful area performance through tracking and reporting metrics
- Documented customer interactions in the CRM system for tracking purposes.
- Understand workflow and daily production goals
- Ensure work area remain clean and are equipped with proper equipment and supplies
- Coach associates to work safely at all times and participate in safety initiative
FOOD RUNNER/COOK HELP
NORTH SHORE COUNTRY CLUB
Glenview
02.2017 - 06.2019
- Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
- Delivered entrees to tables and made sure each guest received correct menu items.
- Coached newly hired employees to train on restaurant's process flow and safety procedures, enabling workers to improve speed and accuracy.
Sales Associate
Commerce Energy Group
Riverside
01.2010 - 11.2016
- Collaborated with team to develop effective, winning sales strategies.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Convinced clients to purchase products or services by following persuasive script.
- Taught and trained new sales personnel on customer service and sales techniques.
- Circulated among potential customers or traveled by foot or automobile to deliver or sell merchandise or services.
Education
Associate Degree - Mechanics And Repairers
Lincoln Technical Institute
Melrose Park, IL09-2005
High School Diploma -
Sullivan High School
Chicago, IL06-1999
Skills
- Bilingual in Spanish and English
- Fast Learner
- Relationship Building
- Data Entry
- Clear Communication
- Employee Communications
- Problem Solving
- Assisting with production duties, training sorts
- Continue meeting or exceeding of depart performance goals
Timeline
TIER 1 /Process Assistant
Amazon
09.2019 - Current
FOOD RUNNER/COOK HELP
NORTH SHORE COUNTRY CLUB
02.2017 - 06.2019
Sales Associate
Commerce Energy Group
01.2010 - 11.2016
Associate Degree - Mechanics And Repairers
Lincoln Technical Institute
High School Diploma -
Sullivan High School