Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danny Allen

Quincy

Summary

Proficient in resolving customer inquiries and managing high-stress situations. Experienced in collaborating with teams to ensure timely resolutions, contributing to overall service excellence and operational efficiency.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Denman Medical
Quincy, IL
02.2022 - Current
  • Resolved customer inquiries efficiently through phone, email, and in-person interactions.
  • Managed patient scheduling and appointment confirmations to enhance service delivery.
  • Collaborated with medical staff and insurance to ensure timely resolution of patient concerns and issues.
  • Provided mentorship to new team members on customer service protocols.
  • Conducted follow-up calls to ensure customer satisfaction and gather feedback for service enhancements.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Kohl Wholesale
Quincy, IL
12.2013 - 02.2022
  • Responded to customer requests for products, services, and company information.
  • Conducted follow-up calls to ensure customer satisfaction and gather feedback for service enhancements.
  • Resolved customer inquiries efficiently through phone, email, and in-person interactions.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Created and maintained detailed database to develop promotional sales.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved service and delivery concerns.
  • Managed timely and effective replacement of damaged or missing products.

Education

Bachelor of Arts - Communications

Quincy University
Quincy, IL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Product knowledge
  • Order processing

Timeline

Customer Service Representative

Denman Medical
02.2022 - Current

Customer Service Representative

Kohl Wholesale
12.2013 - 02.2022

Bachelor of Arts - Communications

Quincy University
Danny Allen