Proficient in resolving customer inquiries and managing high-stress situations. Experienced in collaborating with teams to ensure timely resolutions, contributing to overall service excellence and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Denman Medical
Quincy, IL
02.2022 - Current
Resolved customer inquiries efficiently through phone, email, and in-person interactions.
Managed patient scheduling and appointment confirmations to enhance service delivery.
Collaborated with medical staff and insurance to ensure timely resolution of patient concerns and issues.
Provided mentorship to new team members on customer service protocols.
Conducted follow-up calls to ensure customer satisfaction and gather feedback for service enhancements.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.
Customer Service Representative
Kohl Wholesale
Quincy, IL
12.2013 - 02.2022
Responded to customer requests for products, services, and company information.
Conducted follow-up calls to ensure customer satisfaction and gather feedback for service enhancements.
Resolved customer inquiries efficiently through phone, email, and in-person interactions.
Identified and resolved discrepancies and errors in customer accounts.
Created and maintained detailed database to develop promotional sales.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Investigated and resolved service and delivery concerns.
Managed timely and effective replacement of damaged or missing products.