Danka Pavlovic
Chicago
Summary
Hardworking professional with customer service, sales, administration, and leadership abilities. Recognized for adapting quickly to new environments, coordinating day-to-day operations, and delivering reliable support to both customers and teams.Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Sales Representative
Piece of Cake Moving Company
Belgrade
01.2024 - 01.2025
- Delivered high-volume sales of U.S. moving services, consistently meeting or exceeding monthly targets.
- Built and maintained strong client relationships through personalized support and proactive communication.
- Educated clients about services ensuring clarity and trust throughout the moving process.
- Managed inquiries resolved complaints efficiently and secured successful transactions.
- Collaborated with team members to streamline sales processes and elevate customer satisfaction levels.
Software Tester / Customer Support Specialist
Verity IQ
Bocca Ratton
01.2021 - 01.2023
- Escalated complex issues and collaborated on system upgrades, patching, and IT projects.
- Supported training sessions for new customers and tested new features.
- Maintained IT asset inventory and documented support activities in Jira Service Management.
- Provided technical support to end-users via phone, email, and in person for software and network issues.
Banquet Team Lead
Intercontinental - The Wharf
Washington
01.2017 - 01.2020
- Managed guest relations with professionalism and empathy, enhancing communication and conflict resolution skills.
- Trained and mentored new team members, supporting onboarding and staff development.
- Coordinated schedules and delivered employee training for efficient team operations.
- Handled guest complaints with diplomacy, applying transferable skills to employee relations.
Administrative Assistant
USNIA – United States National Intelligence Agency
Washington
01.2017 - 01.2019
- Managed daily office operations
- Answered and directed phone calls, emails and correspondence in a professional manner
- Prepared reports and documents with attention to detail
- Managed payments and financial reports
- Conducted performance evaluation and provided guidance for career development
Catering Supervisor
Adrianna’s Catering
Washington
01.2014 - 01.2017
- Supervised catering staff before, during and after the event
- Communicated with clients to confirm event details and accommodate special request
- Coordinated event set up, service, and break down
- Trained and supported catering staff to maintain high service standards
- Collaborated with chef, event planners, and vendors to ensure seamless event execution
- Resolved service issues promptly and professionally
Education
CYDEO - Software Development Engineer in Test
01.2022
Faculty of Political Science - Conflict Management Course
University of Belgrade
01.2011
Faculty of Political Science - Social work and Social Politics
University of Belgrade
09-2010
Skills
- Microsoft Office
- Jira
- Salesforce
- Microsoft Teams
- Slack
- Meta Business Suite
- Collaboration
- Lead generation
- Conflict resolution
- Training and mentoring
- Organizational skills
- Problem-solving skills
Languages
- English, Advanced
- Serbian, Native
Timeline
Sales Representative
Piece of Cake Moving Company
01.2024 - 01.2025
Software Tester / Customer Support Specialist
Verity IQ
01.2021 - 01.2023
Banquet Team Lead
Intercontinental - The Wharf
01.2017 - 01.2020
Administrative Assistant
USNIA – United States National Intelligence Agency
01.2017 - 01.2019
Catering Supervisor
Adrianna’s Catering
01.2014 - 01.2017
CYDEO - Software Development Engineer in Test
Faculty of Political Science - Conflict Management Course
University of Belgrade
Faculty of Political Science - Social work and Social Politics
University of Belgrade