Summary
Overview
Work History
Education
Skills
Timeline
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Danita Owens

Lockport

Summary

Dynamic professional with a proven track record at United Airlines, excelling in customer service and verbal communication. Demonstrated ability to enhance customer loyalty and resolve issues promptly, backed by strong skills in cash handling and teamwork. Achieved high performance ratings by fostering positive environments and efficiently managing inventory, ensuring operational excellence.

Overview

30
30
years of professional experience

Work History

Front End Coordinator

Mint Salon
08.2017 - Current
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Enhanced employee morale with regular team-building activities, fostering a positive work environment.
  • Engaged customers by offering to help find needed merchandise.
  • Managed inventory levels effectively to prevent stock-outs and ensure adequate product availability.
  • Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
  • Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.

Flight Attendant

United Airlines
04.1995 - 06.2017
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Education

Fashion Merchandising

College of DuPage
Glen Ellyn, IL

Skills

  • Customer service
  • Verbal and written communication
  • Inventory restocking
  • Cash counting
  • Cash handling
  • Teamwork and collaboration
  • Reliability
  • Excellent communication
  • Customer interaction

Timeline

Front End Coordinator

Mint Salon
08.2017 - Current

Flight Attendant

United Airlines
04.1995 - 06.2017

Fashion Merchandising

College of DuPage

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Danita Owens