Results-driven Pupil Services Specialist with proven organizational skills and a strong work ethic. Expertise in managing transportation inquiries and ensuring effective communication between parents and schools, contributing to improved service quality.
Work History
Pupil Services Specialist
1 Year 11 Months
East St. Louis School District 189 | 07.2024 - 06.2026
Delivered exceptional customer service and addressed transportation service issues from staff and parents to ensure consistent service quality.
Managed inquiries from parents and schools to ensure effective communication and address concerns promptly.
Executed routing of students on regular and specialized routes using Versa Trans software.
Used Google Workspace including Google Docs to update spreadsheets to support efficient tracking of transportation field trips and activities.
Requested and secured video footage of bus routes to support safety measures.
Generated and dispatched transportation letters to school and updated routes sets using Versa Trans software.
Processed payroll for bus monitors using Time Clock Plus.
Athletic Administrative Assistant
7 Years 5 Months
St. Louis Public School District | 01.2017 - 06.2024
Coordinated scheduling of athletic events.
Managed office communications, facilitating athletic event information flow between school officials, coaches, workers, and officials.
Managed approximately 35 incoming calls, emails and faxes per day from athletic directors, principals, coaches, officials and other workers.
Assisted in budget management through meticulous tracking of expenditures and resource allocation.
Managed athletic budget management through meticulous tracking of expenditures and resource allocation using Business Plus.
Managed payments for vendors, officials, personnel and coaches, ensuring timely disbursement by using Arbiter and SAP.
Developed requisitions and board resolutions for financial approval.
Oversaw compliance with MSHSAA regulations, including coaching eligibility and professional standards.
Organized events such as scholar-athlete banquet alongside other assigned responsibilities.
Use Nimble to recruit applicants for coaching.
HR Generalist-Staffing
8 Years 5 Months
St. Louis Public School District | 07.2008 - 12.2016
Managed the substitute office, which included recruiting highly qualified substitute employees (teachers, aides, clerks, nurses, etc.), overseeing the hiring process, processing and screening of substitute applications, processing assignments and separations, managing substitute teacher transitions, executing various Human Resource functions using SAP Program and SEMS, updating SEMS to include all substitutes and teachers, revising the substitute handbook, liaising with E-School Solutions for SEMS operations, processing assignments for retirees from the incentive program, mailing reasonable assurance letters to all substitutes at the end of the school year, along with coordinated summer school and other duties assigned.
Managed the hiring process for Building & Grounds, SPED, Student Support and the Administrative Building.
Facilitated new hire orientation sessions, ensuring comprehensive onboarding for all employees.
Conducted employee training programs focused on compliance and professional development initiatives.
Developed and implemented HR policies to enhance employee engagement and retention.
Used Microsoft Office to create spreadsheets, letters, etc.
Use Applitrack to track applicants and hire new employees.
Managed over 100 incoming calls, emails and faxes from applicants, principals, administrators, teachers, sub employees, support staff etc.
Personnel Substitute Specialist III/ Coordinator
8 Years 7 Months
St. Louis Public School District | 12.1999 - 07.2008
Recruited highly qualified substitutes, Managed the hiring process, processed and screened substitute applications, coordinated and conducted orientation, Processed assignments for all substitutes, processed separations for substitutes, managed substitute teachers' movements from day-to-day to long term status, requested substitute certificates from DESE, processed various human resource functions using the SAP program and SEMS, updated SEMS to include all substitutes and teachers, updated the substitute teacher handbook, liaised with E-School Solutions for the proper operation of SEMS hardware and program, processed retirees from the Incentive program, generated and mailed reasonable assurance letters to all subs at the end of the school year, and completed other duties as assigned.
Adhered to company policies and procedures while performing job tasks.
Used Microsoft Officer to create spreadsheets, letters, emails, etc.
Use Applitrack to track applicants and hire new employees.
Managed over 100 incoming calls, emails and faxes from applicants, principals, administrators, teachers, sub employees , support staff,
Personnel Specialist I
2 Years 4 Months
St. Louis Public School District | 08.1997 - 12.1999
Processed extra service, separation notices and verification of employment for around 3000 employees averaging 100 per day using SAP.
Managed the onboarding process for new hires including collecting and verifying credentials required.
Facilitated the placement and assignment of new teachers.
Managed the unemployment claims process.
Assisted in the orientation and induction of new hires.
Prepared attendance reports and other duties assigned.
Used Microsoft Office to create spreadsheets and letters, generate emails, etc.
Use Applitrack to track applicants and hire new employees.
Managed over 100 incoming calls, emails and faxes from applicants, principals, administrators, teachers, sub employees, support staff etc.
Interim Personnel Specialist III
11 Months
St. Louis Public School District | 09.1996 - 08.1997
Distributed and received probationary teacher contracts, recruited teachers, processed leaves of absences, prepared confidential reports and sensitive information requests, upgraded teacher certifications, conducted teacher inductions, recruited and placed substitute food service workers, supervised substitute clerks, and maintained staff absence reports.
Managed employee records and maintained confidential personnel files.
Assisted in recruitment process by screening applications and scheduling interviews.
Coordinated orientation programs for new hires and facilitated training sessions.
Use Applitrack to track applicants and hire new employees.
Used SAP to process information for employees.
Personnel Specialist I
1 Year
St Louis Public School Dist | 09.1995 - 09.1996
Processed extra service, separation notices, and verifications of employment, collected and verified credentials required for the appointment of teachers, assisted in the orientation and induction of new employees, placed and assigned new teachers, prepared and monitored the distribution of vacation and attendance reports, and monitored the unemployment claims process.
Managed recruitment processes for various educational positions.
Coordinated training sessions for new staff members and volunteers.
Developed and maintained employee records using HR management systems.
Used SAP to process information for employees.
Personnel Clerk Typist II
5 Months
St Louis Public School Dist | 04.1995 - 09.1995
Processed verifications of employment averaging over 100 per day, screening applications and served as front desk receptionist.
Processed personnel files and maintained employee records for compliance.
Assisted in recruitment efforts by screening applications and scheduling interviews.
Coordinated employee onboarding and orientation programs for new hires.
Used SAP to process information for employees.
Personnel Substitute Clerk
1 Year
St Louis Public School Dist | 04.1994 - 04.1995
Screened applicants for substitute teaching positions, verified substitute teacher certifications, scheduled workshops, reviewed personnel files, scheduled substitute teachers for assignments, typed and filed correspondence, and recorded employee absences.
Managed daily clerical tasks for various departments within the education system.
Assisted in maintaining accurate student records and documentation.
Processed attendance reports and communicated discrepancies to staff.
Used SAP to process information for employees.
Education
High School Diploma
Lincoln Sr High School | East Saint Louis, IL | 05-1984
Bachelor of Science - Business Administration
Lincoln University | Jefferson City, MO | 05-1990
Skills
Customer service
Strong work ethic
Attention to detail
Listening skills
Multitasking and organization
Excellent communication
Computer skills
Handling customer complaints
Complaint resolution
Documentation and reporting
Records management
Clerical support
Teamwork
Problem-solving skills
Customer service excellence
Organizational skills
Certification
Trauma Informed Education Training - 08/09/2024
Supporting the Education of Children and Youth Experiencing Homelessness - 01/23/2025
Social Emotional Learning - Standards and Implementing in Illinois - 01/23/2025
Title IV Updates Training - 01/23/2025
Bloodborne Pathogens, Standard Precautions, and Exposure Incidents Training - 01/23/2025
Bullying Training - 10/04/2024
Implicit Bias Awareness for School Personnel Training - 12/12/2024
MASA Presents: Concerns and Challenges of Mental Health in Education
Special Education and Pupil Services Secretary at Penn Hills School DistrictSpecial Education and Pupil Services Secretary at Penn Hills School District