Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danilo Costa

Crystal Lake

Summary

Dynamic Transactions Specialist II at JPMorgan Chase with a proven track record in operations management and data analysis. Recognized for enhancing workflow efficiency and delivering exceptional client service. Adept at coaching teams and maintaining meticulous attention to detail, consistently achieving departmental goals in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Transactions Specialist II

JPMorgan Chase
Elgin
05.2024 - Current
  • Process incoming documents for accuracy and completeness.
  • Manage client correspondence, addressing inquiries, and providing timely information.
  • Collaborate with cross-functional teams to streamline operational processes effectively.
  • Participate in ongoing training and compliance activities.

Document Processor

Randstad
Elgin
09.2023 - 05.2024
  • Accurately prepared physical documents for processing and scanning.
  • Analyzed information to identify document types, and sort documents per job-aid instructions.
  • Identified errors and corrected them to provide a smooth workflow.
  • Provided feedback to fellow coworkers while maintaining a positive workplace.

Customer Service Representative

TWO MEN AND A TRUCK
East Dundee
03.2023 - 09.2023
  • Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging call center environment.
  • Assisted customers with the booking process for their upcoming residential move.
  • Assisted drivers and movers with logistical work, training, and bill payment while working as a dispatcher.
  • Consistently exceeded the team and departmental goals and business objectives.

Education

Bachelor of Science - Business Administration

Northern Illinois University
Dekalb, Illinois
05.2018

Skills

  • MS Office proficiency
  • Operations management
  • Time management
  • Attention to detail
  • Data analysis
  • Coaching and mentoring

Languages

Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Professional

Timeline

Transactions Specialist II

JPMorgan Chase
05.2024 - Current

Document Processor

Randstad
09.2023 - 05.2024

Customer Service Representative

TWO MEN AND A TRUCK
03.2023 - 09.2023

Bachelor of Science - Business Administration

Northern Illinois University

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Danilo Costa