Danika Hatfield
Loves Park
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Bourbon Street Lounge
Rockford
01.2022 - 10.2024
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees on restaurant procedures and plating techniques.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Monitored dining room for cleanliness and proper set-up at all times.
Ramp Agent
UPS
Rockford
02.2021 - 03.2023
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Worked in various weather conditions to ensure continuous airport operations.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
Education
High School Diploma -
Boylan Catholic High School
Rockford, IL05-2014
Skills
- Food inspection
- Daily specials memorization
- Team member support
- Point-of-sale system
- Table resetting
- Dietary restrictions knowledge
- Food safety
- Effective customer upselling
- Professional appearance
- Food sales and promotion
- Beverage preparation
- Liquor, wine, and food service
- Multitasking and organization
- Cash handling
- Server training
- Exceptional customer service
Timeline
Server/Bartender
Bourbon Street Lounge
01.2022 - 10.2024
Ramp Agent
UPS
02.2021 - 03.2023
High School Diploma -
Boylan Catholic High School