Danielle Shawaluk
Lombard
Summary
Proven ability to manage high-pressure situations and maintain composure, as demonstrated at Hooters. Skilled in behavioral management and crisis intervention, I improved treatment outcomes at Riveredge Hospital. My strong multitasking and active listening skills support team collaboration and enhance service delivery, fostering positive outcomes in challenging environments.
Overview
8
8
years of professional experience
Work History
Waitress/Bartender
Hooters
03.2017 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Mental Health Associate
Riveredge Hospital
11.2021 - 01.2024
- Improved treatment outcomes with thorough documentation of patients'' progress and timely communication to mental health professionals.
- Ensured compliance with all regulatory requirements, maintaining accurate records and adhering to confidentiality guidelines.
- Assessed patient needs upon admission, gathering data from various sources to inform appropriate intervention strategies.
- Facilitated community integration activities, encouraging patients to develop social connections outside of the treatment setting.
Residential Counselor
Northern Illinois Academy
02.2021 - 07.2021
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
Education
Master of Science - Social Work
Aurora University
Aurora, IL05-2026
Bachelor of Arts - Criminal Justice
Lewis University
Romeoville, IL12-2021
Skills
- Strong multitasking
- Active Listening
- Team collaboration
- Behavioral management
- Trauma-informed care
- Behavior observation
- Crisis intervention
Timeline
Mental Health Associate
Riveredge Hospital
11.2021 - 01.2024
Residential Counselor
Northern Illinois Academy
02.2021 - 07.2021
Waitress/Bartender
Hooters
03.2017 - Current
Master of Science - Social Work
Aurora University
Bachelor of Arts - Criminal Justice
Lewis University
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