Danielle Russell
Lansing,IL
Summary
Results-driven Systems Administrator with a passion for optimizing systems to meet ever-changing demands, fostering collaboration, and enhancing security. Skillfully balances critical business and IT requirements with procedural constraints to develop strategic roadmaps for optimal functionality. Adept at identifying and implementing innovative solutions that drive efficiency and productivity.
Overview
6
6
years of professional experience
Work History
Systems Analyst II
Ice Miller LLP
09.2022 - Current
- System upgrades and routine maintenance
- Troubleshoot application issues and serve as an escalation point for User Support
- Manage support escalations to software vendors
- Windows Server operating system and administrative tools
- Experience moving systems to the cloud and designing or supporting cloud applications a plus
- Sharepoint Administration
IT Operations Analyst
COMPTECHPORT
05.2020 - 09.2022
- Streamlined workflows with the introduction of automation tools and scripts for routine tasks.
- Identified opportunities for process improvements using performance metrics analysis, leading to increased operational efficiency.
- Reduced downtime during maintenance windows with careful planning, coordination, and communication among stakeholders.
Technical Support Analyst III
Adler University
04.2019 - 05.2020
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Education
HS Diploma -
Central High School
Champaign, ilSkills
- Intune Administration
- Windows Server Management
- Proficient in Intapp Open
- 3E
- Citrix
- Sharepoint Admin
- Sharefile Admin
- Microsoft Teams Admin
- System Migration
- Palo Alto- Global Protect
- Python
- Powershell scripts for maintanence and backups
- Microsoft Azure
- Microsoft 365
Personal Information
Title: System Analyst II
Additional Information - Experience
- Managed team of system analysts in a Windows/Azure environment
- Provided end-user support and training
- Provided IT training to the IT department
- Escalation response of incidents and service requests
- In-depth monitoring and response of systems failures and alarms
- In-depth troubleshooting of computer systems
- Cybersecurity training and implementation
- Deskside & in-depth remote service of software & hardware
Timeline
Systems Analyst II
Ice Miller LLP
09.2022 - Current
IT Operations Analyst
COMPTECHPORT
05.2020 - 09.2022
Technical Support Analyst III
Adler University
04.2019 - 05.2020
HS Diploma -
Central High School
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