Danielle Rios
Aurora
Summary
Skilled team player with strong background in fast-paced environments. Works well independently and as a team to handle assignments and always ready to go beyond basics assignments. Quick learner with good customer service abilities.
Overview
11
11
years of professional experience
Work History
Shift Supervisor
Starbucks
03.2018 - Current
- Prepared Starbucks menu items in compliance with company recipes and guidelines, with special attention to customer requests.
- Trained new baristas on how to make menus items to company standard.
- Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment and utensils.
- Coordinated the spaces, materials and instructors necessary for successful training.
- Identified workers struggling with concepts and discussed needs with supervisors.
- Welcomed customers, read menus with specials or new items, answered questions, and accepted orders and payments
- Spoke to and interacted with new and regular customers.
- Used POS system and handled cash.
Store Manager
Starbucks
08.2024 - 08.2025
- Led team in achieving operational excellence through effective scheduling and inventory management.
- Fostered a positive work environment, enhancing employee engagement and retention rates.
- Conducted regular performance evaluations, providing constructive feedback for continuous improvement.
- Ensured compliance with company policies and procedures, maintaining high standards of safety and quality control.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Driver Team Lead
TDOP Management - Amazon Delivery
08.2020 - 08.2021
- Led team of over 25 Amazon drivers, assisting and solving any problems a driver may have, and ensuring smooth load outs and routes.
- Followed prescribed routes and time schedules to meet 100% on-time delivery.
- Ensured that the truck was well-maintained and scheduled required maintenance.
- Set and maintained a proper pace while out on the road.
Server
Steak N Shake
01.2016 - 03.2018
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to detail.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
Sales Associate
Forever 21
02.2015 - 02.2016
- Welcomed customers and provided help or recommendations based on store inventory knowledge.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Promoted credit and loyalty programs during customer interactions.
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Assisted with store recovery to maintain clean and organized sales floor throughout shift.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
Education
High School Diploma - undefined
Romeoville High School
Romeoville, IL06.2017
Skills
- Conflict resolution
- Organization
- Training
- Promote products
- Leadership
- POS systems
- Customer service
Timeline
Store Manager
Starbucks
08.2024 - 08.2025
Driver Team Lead
TDOP Management - Amazon Delivery
08.2020 - 08.2021
Shift Supervisor
Starbucks
03.2018 - Current
Server
Steak N Shake
01.2016 - 03.2018
Sales Associate
Forever 21
02.2015 - 02.2016
High School Diploma - undefined
Romeoville High School