Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Phillips

Rantoul

Summary

Dynamic professional with a proven track record at Carle, excelling in customer service and problem-solving. Skilled in leveraging excellent communication and organizational skills to achieve results. Demonstrated ability to enhance team collaboration and customer satisfaction, with a commitment to continuous improvement and efficiency.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Enrollment S

Carle
01.2018 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

AT&T
01.2015 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.

Security Supervisor

Securitas Security Services USA
01.2012 - 12.2014
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Collaborated with management to develop security policies and procedures.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
  • Monitored and approved access control systems for accessibility to authorized personnel.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
  • Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
  • Managed security policies and procedures to promote safety and security of personnel and assets.
  • Established and maintained close working relationships with local law enforcement officers.

Education

GED -

Mahomet Seymour
Mahomet IL
01-2007

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Enrollment S

Carle
01.2018 - Current

Customer Service Representative

AT&T
01.2015 - 12.2017

Security Supervisor

Securitas Security Services USA
01.2012 - 12.2014

GED -

Mahomet Seymour

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Danielle Phillips