Danielle Nasir
Benton
Summary
Experienced hospitality professional excelling in fast-paced dining environments, consistently delivering top-notch service. Recognized for dedication to teamwork and exceeding customer expectations. Adaptable and dependable, adept at navigating evolving demands and maintaining seamless operations through effective communication and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Head Cashier
Lowe's
04.2023 - Current
- Utilized POS system to accurately process customer transactions and track inventory.
- Managed cash handling duties with a high level of accuracy and accountability.
- Led a team of employees by providing guidance, support, and training.
- Delivered exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
- Processed returns efficiently and followed company guidelines.
- Maintained organized inventory systems to track product levels and prevent stock shortages.
Bar Manager
Hey Carl's
08.2020 - Current
- Served wine, bottled or draft beer, liquor, and mixed drinks.
- Created and maintained budgets to efficiently allocate resources within the organization.
- Managed all aspects of bar operations to ensure smooth service and customer satisfaction.
- Provided exceptional customer service to address inquiries, resolve issues, and maintain positive relationships.
- Implemented inventory management strategies to track stock levels and optimize supply chain efficiency.
Server
Walkers Bluff
10.2021 - 04.2023
- Greeted guests with a smile and built rapport by asking questions and initiating conversation.
- Delivered professional, courteous, and efficient service in a fast-paced environment.
- Personalized service to each guest.
- Guided guests through menu by demonstrating thorough knowledge of food and beverage ingredients and preparation.
- Ensured safety of guests and others by implementing decisions and enforcing restrictions in regards to guest alcohol consumption.
Server
The Red Wagon
09.2016 - 07.2020
- Opened and closed the restaurant.
- Greeted and welcomed patrons into the restaurant.
- Received guests' food and beverage orders and collected payments.
- Prepared guests' food orders and filled beverages.
- Delivered orders to the customers after ensuring accuracy.
- Served alcoholic and non-alcoholic drinks as instructed.
- Maintained storage areas, service stations, and dining room.
Store Associate
Big Lots
10.2015 - 09.2016
- Ensured merchandise was well organized and easily assessable to customers.
- Determined most suitable location for incoming merchandise and then prepared and furnished location accordingly.
- Unloaded merchandise from delivery trucks and placed in proper location within the store's stockroom within the allotted time limit.
- Built and assembled furniture for display units.
- Operated point of sale system in order to make price changes and handle customer checkouts.
Signal Support Systems Specialist (25U)
Illinois Army National Guard
01.2008 - 01.2014
- Performed installation and operation of battlefield signal support systems and devices.
- Trained, supervised, and provided technical assistance for individuals using Army communication equipment.
- Integrated signal structures and networks.
- Performed maintenance on signal equipment and associated electronic devices.
- Periodically completed preventative maintenance checks and services on specific military vehicles and power generators.
Sales Associate & Cashier
Walmart
06.2008 - 03.2011
- Offered assistance and determined customer needs through extensive product knowledge.
- Operated multiple types of cash register machines.
- Answered phone in a professional and courteous manner and transferred calls to their respective departments.
- Performed ear piercings and simple watch repair.
- Operated key duplication machine.
- Operated paint mixing machine and prepared customized paint orders.
- Acted as lead spokesperson for loudspeaker broadcasts.
- Managed access to restricted areas such as Jewelry cases, key duplication, automotive, high priced electronic devices, perfume cases, photo development, ammunition and weapons case, high priced alcohol and tobacco, and site-to-store delivery area.
- Performed sales, customer service, and maintenance in numerous departments including electronics, apparel, sporting goods, hardware, cosmetics, grocery, jewelry, and many others.
- Handled customer returns and complaints.
Education
Diploma - Signal Support Systems
United States Army Signal Center
Fort Gordon, GA05.2009
High school Diploma - undefined
Murphysboro High School
Murphysboro, IL05.2008
Skills
- Exceptional customer service
- Positive attitude
- Time management strength
- Skilled in prioritizing concurrent responsibilities
- Workforce development
- Cash management proficiency
- Dedicated work ethic
- Guest engagement
Timeline
Head Cashier
Lowe's
04.2023 - Current
Server
Walkers Bluff
10.2021 - 04.2023
Bar Manager
Hey Carl's
08.2020 - Current
Server
The Red Wagon
09.2016 - 07.2020
Store Associate
Big Lots
10.2015 - 09.2016
Sales Associate & Cashier
Walmart
06.2008 - 03.2011
Signal Support Systems Specialist (25U)
Illinois Army National Guard
01.2008 - 01.2014
High school Diploma - undefined
Murphysboro High School
Diploma - Signal Support Systems
United States Army Signal Center
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