Danielle Lacey
Schaumburg
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
server
Inverness Golf Club
Palatine
01.2025 - Current
- Assisted with food and beverage orders, ensuring accuracy and quality.
- Provided prompt and courteous service to club members and guests.
- Collaborated with kitchen staff to deliver timely meal presentations.
- Handled customer inquiries and resolved issues with professionalism.
- Set up tables for events, adhering to club standards for presentation.
- Supported team during peak hours, fostering a cooperative environment.
- Followed health and safety regulations in food handling and service practices.
Host
Grand Luxe Cafe
Chicago
05.2023 - 12.2024
- Greeted and seated guests promptly upon arrival.
- Answered phone calls, providing information and taking reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions, and recommended specials to increase profits.
Host
Michael Jordan's Steak House Chicago
Chicago
11.2023 - 11.2024
- Answered phone calls, providing information and taking reservations.
- Managed reservation system to optimize seating efficiency.
- Greeted and seated guests promptly upon arrival.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
Education
GED -
Online GED
Skills
- Customer service
- Team collaboration
- Effective communication
- Table management
- Conflict resolution
- Event coordination
- Problem solving
- Time management
- Inventory management
Certification
- Food handlers certificate
Languages
English
Professional
Spanish
Limited
Timeline
server
Inverness Golf Club
01.2025 - Current
Host
Michael Jordan's Steak House Chicago
11.2023 - 11.2024
Host
Grand Luxe Cafe
05.2023 - 12.2024
GED -
Online GED
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