DANIELLE KOETTING
309 Eugenia Dr
Summary
Motivated individual with a solid foundation in customer interactions and conflict resolution. Known for reliability and professionalism, consistently fostering a welcoming atmosphere to enhance guest relationships and satisfaction. I love to help others in any way possible. Perform very well in stressful and fast paced environments.
Overview
3
3
years of professional experience
Work History
Checkout Advocate
Target
Fairview Heights
12.2025 - Current
- Assisted customers with product inquiries and checkout processes.
- Managed cash register operations and balanced cash drawers accurately.
- Scanned items efficiently to ensure a quick checkout experience.
- Clarified return procedures to customers.
- Cross-checked pricing between online orders and physical products to ensure accuracy.
- Assisted customers with their shopping needs, including bagging groceries and providing product information.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Drive-Thru Cashier and Cook
Freddy's Frozen Custard & Steakburgers
Belleville
03.2023 - Current
- Operated cash register, processing customer transactions accurately and promptly.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the drive-thru area.
- Resolved customer inquiries and issues, ensuring a satisfactory experience.
- Contributed to a friendly atmosphere by engaging with customers warmly.
- Greeted customers, took orders, and provided product information to enhance service quality.
- Worked nights, weekends, and holidays, and maintained a calm, pleasant demeanor.
Cashier and Cook
Raising Cane's Chicken Fingers
Fairview Heights
08.2024 - 11.2025
- Handled cash, credit, and gift card transactions securely.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Delivered friendly service to enhance customer experience and foster loyalty.
- Personalized service for each customer, contributing to increased customer satisfaction.
- Built and maintained productive relationships with employees.
- Acquired knowledge of other departments to ensure continuous store operations.
Education
Some College (No Degree) - Criminal Justice
Southwestern Illinois College
Belleville, IL04-2026
Skills
- Point of sale
- Payment processing
- Customer service
- Customer support
- Issue resolution
- Customer engagement
- Time management
- Adaptable and flexible
- Team collaboration
- Conflict resolution
- Active listening
- Professionalism and courtesy
- Patience and empathy
- Reliability and punctuality
Affiliations
- FCCLA Member (Homeless/families in need out-reach group) 2022-2024
Timeline
Checkout Advocate
Target
12.2025 - Current
Cashier and Cook
Raising Cane's Chicken Fingers
08.2024 - 11.2025
Drive-Thru Cashier and Cook
Freddy's Frozen Custard & Steakburgers
03.2023 - Current
Some College (No Degree) - Criminal Justice
Southwestern Illinois College