Danielle Jeffery
Carol Stream
Summary
Dynamic Client Care Associate with extensive experience at Partners and Paws Veterinary Services, excelling in client communication and administrative support. Proven ability to enhance patient care through effective scheduling and prescription management, ensuring seamless clinic operations. Committed to delivering exceptional customer service while addressing medical concerns with confidence.
Overview
8
8
years of professional experience
Work History
Client Care Associate
Partners and Paws Veterinary Services
Lisle
01.2024 - Current
- Check up on post-op patients, sick patients, and address any medical concerns through client calls.
- Present test results, and facilitate follow-up care discussions with clients.
- Provide administrative support to veterinarians, ensuring efficient clinic operations.
- Fill prescriptions, and review medication instructions with clients.
Veterinary Receptionist
Partners and Paws Veterinary Services
Lisle
11.2023 - 01.2024
- Greeted clients and pets to create welcoming environment.
- Scheduled veterinary appointments for care and procedures.
- Checked in and out patients efficiently to streamline operations.
- Addressed patient inquiries to ensure clarity and understanding.
Medical Receptionist
Duly Health and Care
Bloomingdale
06.2017 - 04.2018
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying their pertinent information, and provider preference.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
Education
Bachelor of Arts - Interior Design
The Illinois Institute of Art
Schaumburg06-2007
Skills
- Client communication
- Medical terminology
- Patient scheduling and prescription management
- Administrative support
- Customer service
Timeline
Client Care Associate
Partners and Paws Veterinary Services
01.2024 - Current
Veterinary Receptionist
Partners and Paws Veterinary Services
11.2023 - 01.2024
Medical Receptionist
Duly Health and Care
06.2017 - 04.2018
Bachelor of Arts - Interior Design
The Illinois Institute of Art
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