Summary
Overview
Work History
Education
Skills
Timeline
Generic
Danielle Hayden

Danielle Hayden

Chicago

Summary

Versatile and dynamic professional with experience at Iron Mountain, adept in package handling and fostering teamwork. Excelled in streamlining shipping processes and enhancing customer loyalty through empathetic service. Proven ability in maintaining workplace cleanliness and managing time efficiently, contributing to improved operational flow and customer satisfaction.

Overview

Work History

Packing, Shipping, and Receiving Assembler

Iron Mountain
  • Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.

Flight Attendant

Republic Airways
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Monitored cabin during flights and responded to passenger inquiries or issues.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Relayed updates and information to passengers after confirming key details with pilot.

Customer Service Representative

Wendellaboats
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

CCMA - Medical Assistance

Stepful
Detroit, MI

Diploma -

Walter H Dyett High School
Chicago, IL
06.2006

Skills

  • Package handling
  • Product assembly
  • Workplace cleanliness
  • Stock replenishment
  • Adaptable to change
  • Teamwork and cooperation
  • Time management
  • Relationship building

Timeline

Packing, Shipping, and Receiving Assembler

Iron Mountain

Flight Attendant

Republic Airways

Customer Service Representative

Wendellaboats

CCMA - Medical Assistance

Stepful

Diploma -

Walter H Dyett High School

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Danielle Hayden