Danielle Hagen
Glendale Heights
Summary
Dynamic and results-driven professional with extensive experience in food handling and logistics. At Amazon, streamlined operations to enhance productivity while ensuring compliance with health and safety regulations. Proven ability to deliver exceptional customer service and manage teams effectively, fostering a culture of growth and collaboration. ServSafe certified with strong attention to detail.
Overview
24
24
years of professional experience
Work History
Cook
Covent Living
05.2024 - 09.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Engaged with residents with Cognitive functions on all levels
Logistics Specialist
Amazon
08.2020 - 11.2023
- Coordinated incoming and outgoing shipments to maintain schedules.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Issued timely and accurate responses to both internal and external inquiries.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Streamlined warehouse operations, resulting in reduced labor costs and increased productivity.
- Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
Manager
Kostenes Grill
04.2013 - 07.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Bakery Manager
Dunkin' Donuts Franchising
04.2001 - 08.2013
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
Education
GED -
Unified School District #1
Niantic, CTCulinary Arts
Unified School District #1
Niantic, CT05.2001
Skills
- Customer service
- Food handling and preparation
- Kitchen organization and cleaning
- Multitasking skills
- Hospitality background
- Food presentation techniques
- Allergen awareness training
- New hire onboarding
- Strong attention to safe food handling procedures
- Labor management
- Health and safety compliance
- Ingredient knowledge
- Team collaboration
- Stock management
- Inventory management
- Temperature control
- Special diets
- ServSafe certified
- Health code adherence
- Food safety oversight
- Dietary restriction support
- Quality assurance and control
- Teamwork and collaboration
Timeline
Cook
Covent Living
05.2024 - 09.2025
Logistics Specialist
Amazon
08.2020 - 11.2023
Manager
Kostenes Grill
04.2013 - 07.2020
Bakery Manager
Dunkin' Donuts Franchising
04.2001 - 08.2013
GED -
Unified School District #1
Culinary Arts
Unified School District #1
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