Danielle Grinter
Lake Zurich
Summary
Diligent Order Management Supervisor with eight + years of experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Order Management Supervisor
Alma Lasers Inc. North America
01.2016 - Current
- Sent emails to communicate order status and informed sales team of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Liaised with management and headquarters to resolve complex order issues and problems to maximize customer satisfaction.
- Ensured compliance with company policies, procedures, and industry regulations in the handling of all orders.
- Served as an escalation point for complex order management issues, providing guidance and support as needed.
- Collaborated with sales teams to ensure accurate quoting and pricing information for customer orders.
- Streamlined order management processes by implementing new software solutions and training team members.
- Exceeded performance targets consistently through diligent monitoring of progress against identified goals, adapting tactics as necessary to drive success.
- Oversaw the onboarding process for new team members, providing comprehensive training materials and guidance to ensure a seamless transition into the role.
- Demonstrated exceptional leadership skills in managing high-performing teams, fostering an environment of accountability, knowledge, high moral and support resulting in two promotions within six years employment.
Buyer
PROBAT- Werke Von Gimborn Maschinenfabrik GmbH
09.2015 - 10.2016
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Provided accounting assistance while building a strong relationship between departments.
- Composed and drafted all outgoing correspondence and reports for managers.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
- Improved inventory management by conducting regular audits, analyzing usage patterns, and implementing demand forecasts.
- Purchased job specific orders for customers such as Starbuck's Coffee, RoastCo., Peet's Coffee and Community Coffee.
- Designed and implemented process improvements to streamline purchasing process.
- Collaborated with sales team to identify and fulfill customer needs.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Customer Service Representative
Mercer
04.2014 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website, improving overall user experience.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Contractor brought on for annual enrollment for health benefits for clientssuch as Dow Jones, AstraZeneca, Spirit Aero Systems, Honda, AIG and Halliburton.
- Pension and health benefit training for Kinder Morgan, Invensys, Roche andDean Foods.
Education
Bachelor of Arts - Art History, Photography
DePaul University
Chicago, ILSkills
- Order Processing Expertise
- Staff Training and Development
- ERP systems proficiency
- MS Excel
- MS Office
- NetSuite Oracle
- SAP software
- International shipping
- Sales Support
- Strong Organization
- Problem-Solving
- Critical Thinking
- Decision-Making
Certification
Certificate of Achievement, Dale Carnegie Leadership:101
Timeline
Order Management Supervisor
Alma Lasers Inc. North America
01.2016 - Current
Buyer
PROBAT- Werke Von Gimborn Maschinenfabrik GmbH
09.2015 - 10.2016
Customer Service Representative
Mercer
04.2014 - 06.2014
Bachelor of Arts - Art History, Photography
DePaul University
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