Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Danielle Former

Elgin

Summary

Dynamic Housing Manager at Footprints to Recovery with expertise in policy writing and compliance management. Proven track record in financial budgeting and fostering team leadership, enhancing operational efficiency. Skilled in conflict resolution and client relationship management, successfully implementing housing policies that improved resident satisfaction and safety compliance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Housing Manager

Footprints to Recovery
Elgin
05.2022 - Current
  • Oversee housing program operations in collaboration with the Director/VP, ensuring safe and therapeutic living spaces.
  • Lead, train, and evaluate housing staff, and foster a positive work culture.
  • Manage hiring processes, onboarding, and competency training.
  • Conduct facility inspections, maintain compliance, and ensure readiness for audits.
  • Coordinated interdepartmental collaboration among health services, case management, and nursing departments.
  • Scheduled client outings while adhering to budget constraints.
  • Maintained certifications in CPI, CPR, and RBHT.
  • Developed financial budgets in collaboration with clients.
  • Taught clients essential life skills including cleaning, shopping, budgeting, and job seeking.
  • Collected rent and documented transactions in Excel spreadsheets.
  • Coordinated resident intake processes and housing assignments.
  • Developed and implemented housing policies and procedures.
  • Collaborated with staff to ensure resident support and engagement.
  • Monitored maintenance requests and ensured timely resolutions.
  • Conducted regular assessments of housing conditions and safety compliance.
  • Facilitated community partnerships to enhance resident resources and support services.
  • Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
  • Participated in and facilitated community events for residents to create friendly bonds between house members.
  • Identified potential areas for cost savings within the organization's housing operations.
  • Organized and scheduled regular inspections of all units in the building.

Registered Behavior Technician (RBT) / Behavioral Health Technician

Footprints to Recovery
Elgin
05.2021 - 06.2022
  • Supported clients in recovery by monitoring behaviors, conducting facility walkthrough, and providing safe transportation.
  • Conducted urinalysis and breathalyzer screenings, documenting results for clinical staff.
  • Ensured adherence to HIPAA standards and facility cleanliness.
  • Assisted with intake processes, client support, and medical staff coordination.
  • Monitored client progress and documented behavioral changes accurately.
  • Utilized evidence-based techniques to promote positive behavior in clients.
  • Assisted in training new staff on behavioral intervention protocols.
  • Engaged clients in therapeutic activities to improve social skills and communication.
  • Communicated effectively with families regarding client progress and strategies.

General Manager

Trilogy LLC
Saint Charles
03.2021 - 06.2021
  • Oversaw budget compliance, inventory, and staff performance.
  • Ensured adherence to health and safety guidelines.
  • Directed daily operations to ensure efficient workflow and quality standards.
  • Led training sessions to develop team skills and improve service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Senior Admissions Counselor

Colorado Technical University Online
Schaumburg
05.2018 - 06.2021
  • Guided prospective students through the admissions process.
  • Achieved top performance awards for enrollment and student support.
  • Transitioned successfully to remote admissions counseling while maintaining productivity.
  • Assisted students in completing financial aid applications and understanding funding options.
  • Conducted informational sessions to educate potential students about programs and services.
  • Evaluated student applications to determine eligibility for admission into programs.
  • Collaborated with academic departments to streamline course registration for new students.
  • Managed follow-up communications with leads to maintain engagement throughout admissions cycle.

Customer Service Representative

Snap Diagnostics
Wheeling
11.2015 - 07.2017
  • Scheduled and registered patients for sleep apnea testing, gathering demographic and medical information.
  • Served as a liaison between patients and physicians, coordinating test results and follow-up care.
  • Created and maintained Excel spreadsheets; set up conference calls for doctors and patients.
  • Managed customer inquiries through phone and email effectively.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Front Desk Receptionist

Fidia medical group
Elgin
08.2014 - 10.2014
  • Greeted patients and visitors upon arrival with professionalism and courtesy.
  • Managed incoming calls and directed them to appropriate staff members efficiently.
  • Scheduled appointments using electronic health record system for patient convenience.
  • Maintained organized front desk area to ensure a welcoming environment for visitors.
  • Assisted patients with registration forms and verified insurance information accurately.
  • Overseen daily blood work to assess required coumadin medication dosage

Education

Schaumburg, IL - Business

Colorado Technical University Online
Schaumburg, IL
06-2020

Certification - CRSS

Elgin Community College
Elgin, IL

Skills

  • Policy writing
  • Compliance management
  • Financial budgeting
  • Facility inspections
  • Case coordination
  • Client relationship management
  • Staff training
  • Conflict resolution
  • Team leadership
  • Effective communication
  • Problem solving
  • Time management
  • Data analysis
  • Eviction process handling
  • Budgeting and financial management
  • Rent collection
  • Strong communication skills
  • Budget preparation
  • Performance assessment
  • Organizational skills

Certification

  • CPR Certified, 01/01/26
  • CPI Certified
  • CRSS

Additional Information

Strong organizational and multitasking skills., Experienced in EMR systems, medical billing, and insurance verification., Proven ability to work effectively in high-stress environments while maintaining professional composure.

References

References available upon request.

Timeline

Housing Manager

Footprints to Recovery
05.2022 - Current

Registered Behavior Technician (RBT) / Behavioral Health Technician

Footprints to Recovery
05.2021 - 06.2022

General Manager

Trilogy LLC
03.2021 - 06.2021

Senior Admissions Counselor

Colorado Technical University Online
05.2018 - 06.2021

Customer Service Representative

Snap Diagnostics
11.2015 - 07.2017

Front Desk Receptionist

Fidia medical group
08.2014 - 10.2014

Schaumburg, IL - Business

Colorado Technical University Online

Certification - CRSS

Elgin Community College

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Danielle Former