Danielle Atto
Glenview,IL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
04.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Administered vaccinations
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient at a tier 5 store.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Dental Receptionist and Assistant
NorthShore Dental Group
04.2018 - 06.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Assisted the dentist with small procedures
Education
Bachelor of Arts - Biology (Minor in Bible & Theology)
North Park University
Chicago, IL05-2024
Skills
- Data entry
- Customer service
- HIPAA regulations
- Insurance billing & claims
- Prior authorizations
- Administering Vaccines
- Pharmaceutical calculations
- Specimen collection/processing
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)
- Immunization Administrations (vaccines)
- CPR & First Aid Certified
Languages
English
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Certified Pharmacy Technician
Walgreens
04.2021 - Current
Dental Receptionist and Assistant
NorthShore Dental Group
04.2018 - 06.2021
Bachelor of Arts - Biology (Minor in Bible & Theology)
North Park University