Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Danielle Atto

Glenview,IL

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walgreens
04.2021 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Administered vaccinations
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient at a tier 5 store.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

Dental Receptionist and Assistant

NorthShore Dental Group
04.2018 - 06.2021
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Assisted the dentist with small procedures

Education

Bachelor of Arts - Biology (Minor in Bible & Theology)

North Park University
Chicago, IL
05-2024

Skills

  • Data entry
  • Customer service
  • HIPAA regulations
  • Insurance billing & claims
  • Prior authorizations
  • Administering Vaccines
  • Pharmaceutical calculations
  • Specimen collection/processing

Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)
  • Immunization Administrations (vaccines)
  • CPR & First Aid Certified

Languages

English
Native or Bilingual
Assyrian
Native or Bilingual

Timeline

Certified Pharmacy Technician

Walgreens
04.2021 - Current

Dental Receptionist and Assistant

NorthShore Dental Group
04.2018 - 06.2021

Bachelor of Arts - Biology (Minor in Bible & Theology)

North Park University

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Danielle Atto