Daniella Janho
Jerusalem
Summary
Law graduate with interdisciplinary experience across legal research, artificial intelligence, healthcare technology, human rights, and international professional environments. Experienced in research, documentation, AI quality evaluation, software testing, and cross-functional collaboration. Interested in applying legal and analytical skills to emerging challenges in technology, justice, and policy.
Overview
6
6
years of professional experience
1
1
Certification
19
19
Years of education
Work History
Customer Success & AI Quality Analyst
Caesar Health
Remote
06.2026 - Current
- Conduct quality assurance evaluations of AI-powered healthcare interactions, analyzing conversational outputs for accuracy, consistency, effectiveness, and user experience.
- Assess AI agent performance against defined quality standards and healthcare workflow requirements.
- Identify patterns, inconsistencies, and optimization opportunities to support continuous improvement of AI-driven communication systems.
- Maintain structured documentation of findings and provide data-driven insights to support AI system refinement.
- Collaborate with product and operations teams to enhance the reliability, usability, and human-centered design of healthcare technology.
Growth Lead
BitLab
Toronto, Canada (Remote)
01.2025 - Current
- Conducted market and policy research across North American healthcare systems.
- Compiled and analyzed data to produce strategic reports supporting AI healthcare initiatives.
- Coordinated efforts with diverse international teams to drive innovative solutions.
- Maintained and optimized CRM systems and research databases, ensuring accurate data entry and streamlined operations.
- Identified key stakeholders and established connections to strengthen institutional outreach strategies.
Legal Transcriber
Al-Haq
Ramallah, West Bank
05.2025 - 06.2025
- Facilitated monitoring and documentation processes for field testimonies.
- Documented and organized victim statements for accurate record-keeping.
- Evaluated and refined transcripts to enhance clarity and ensure consistency in legal terminology.
- Facilitated collaboration with legal teams to enhance the clarity of complex audio recordings and elevate transcription quality.
- Facilitated documentation of violations pertaining to International Humanitarian and Human Rights Law.
- Handled various case materials with a focus on maintaining confidentiality of sensitive information.
Software Quality Assurance Tester
BitLab
Toronto, Canada (Remote)
11.2023 - 01.2025
- Executed systematic testing and analytical evaluation of software systems to ensure optimal functionality.
- Developed structured documentation and detailed reports to enhance clarity and traceability of findings.
- Partnered with development teams to identify problems and deploy targeted solutions.
- Ensured accurate documentation of testing processes to support quality assurance.
Medical Records Clerk
Farah & Farah
Florida, USA (Remote)
05.2022 - 09.2023
- Managed patient records ensuring compliance with HIPAA regulations and organizational policies.
- Oversaw management of confidential records and ensured precision in digital documentation.
- Facilitated record request coordination with external facilities while ensuring regulatory compliance.
- Resolved customer inquiries and calls promptly, fostering a supportive environment while upholding high standards of professionalism and empathy.
- Executed thorough processing of medical records requests from outside providers, ensuring alignment with applicable state and federal laws.
- Executed data entry into computer programs and filing systems to ensure accurate record-keeping.
- Organized and managed sorting and distribution of incoming and outgoing medical records.
- Oversaw tracking and monitoring of medical records release requests.
- Collaborated with healthcare team to address and rectify missing data in patient records.
- Facilitated customer communication by handling more than 15 calls each day to enhance service delivery.
Education
Bachelor of Arts - General Law (LLB) - General Law (LLB)
Birzeit University
Birzeit, Ramallah, West Bank 09.2020 - 07.2025
High School Diploma -
The Arab Evangelical Episcopal School
Ramallah, West Bank 09.2006 - 05.2020
Skills
- Analytical thinking and problem-solving
- Legal research and academic writing
- Critical analysis and attention to detail
- Project coordination and organization
- Strategic decision-making
- Effective communication and teamwork
- Data management and documentation
- Digital literacy and technology adaptation
- Multitasking and time management
- Creative content development
Certification
- KRI Level One Aquarian Teacher Training Program (220 Hours) — In Progress
Kundalini Research Institute (KRI) | Kundalini Yoga Teacher Certification (Expected October 2026) - French Language Attestation Certificate
Birzeit University | February 2022 - E-Commerce and E-Marketing Training Certificate
YWCA | August 2021 - Masari Career Management System Program
Birzeit University | 2020–2021
Completed professional development training focused on active citizenship, self-empowerment, leadership development, communication skills, and career preparation.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Elementary (A2)
Timeline
Customer Success & AI Quality Analyst
Caesar Health
06.2026 - Current
Legal Transcriber
Al-Haq
05.2025 - 06.2025
Growth Lead
BitLab
01.2025 - Current
Software Quality Assurance Tester
BitLab
11.2023 - 01.2025
Medical Records Clerk
Farah & Farah
05.2022 - 09.2023
Bachelor of Arts - General Law (LLB) - General Law (LLB)
Birzeit University
09.2020 - 07.2025
High School Diploma -
The Arab Evangelical Episcopal School
09.2006 - 05.2020
Volunteer Experience
Volunteer — Children & Youth Public Library, Ramallah, West Bank | 2019
- Completed 40 volunteer hours supporting literacy initiatives and community engagement activities.
- Facilitated storytelling sessions and contributed to creating an inclusive and encouraging learning environment for young readers.
Camp Leader — Summer Youth Programs (4 Summers), Ramallah, West Bank | 2016–2019
- Led educational and recreational activities, supporting participant engagement through creative programming and group facilitation.
- Strengthened leadership, public speaking, teamwork, and activity-planning skills while working with diverse groups of children and adolescents.
Research Experience
Academic Research Projects Legal Practice Projects
- Graduation Research Project — Artificial Intelligence in Facial Recognition under Palestinian Law
Examined the legal implications of AI-powered facial recognition in criminal investigations, focusing on privacy rights, human rights, and public security. - Criminal Justice Research Project — Cybercrime Investigation and Digital Evidence
Analyzed cybercrime investigation methods, digital evidence collection, and evidentiary challenges in criminal proceedings. - Criminology Research Paper — Intelligence, Psychological Factors, and Criminal Behavior
Explored criminological theories examining the relationship between cognitive characteristics, psychological influences, and criminal behavior. - Academic Research Paper (French) — Euthanasia and the Right to Die
Examined the legal, ethical, and medical dimensions of euthanasia, emphasizing patient autonomy, human dignity, and legalization debates.
Legal Practice Projects
- Legal Drafting Project — Criminal Proceedings: Prepared a written pleading, strengthening legal drafting and argumentation skills.
- Criminal Law Case Analysis: Analyzed judicial reasoning and criminal liability in offenses involving permanent bodily injury.
Additional Experience
Customer Service Associate
Barley's Lounge | Ramallah, West Bank
2020–2022
Research Interests
Artificial Intelligence & Law • AI Ethics & Governance • Criminal Justice • Criminology • Forensic Psychology • Cybercrime • Digital Evidence & Digital Forensics • Human Rights • Privacy & Technology • International Criminal Law • Medical Law & Bioethics • Evidence-Based Public Policy