Summary
Overview
Work History
Education
Skills
Timeline
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Daniella Agre

Palatine,IL

Summary

Seven years in customer service and sales. Great experience working as part of a team in the Food and Hospitality Industry. Eager to grow.

Overview

7
7
years of professional experience

Work History

Hostess, Server

Darden Concepts Seasons 52
05.2020 - Current
  • Fastest professional development I've experienced to date
  • Refined my personal character to be of upmost service to different clientele from what I had previous experience with and navigate working very closely with team members
  • Learned how to effectively delegate and ask for help
  • Became certified trainer for Front of House hosting teams, training and supporting many new employees in a tight knit building
  • Gained experience coordinating floor plans and executing needed tasks during holidays facing upwards of 700 people in 6 hour windows
  • Fundamental birds-eye view perspective on business systems
  • Boosted ability to teamwork immensely and earned confidence in assessing situations and making decisions in high stress environments
  • Some experience in Private Dining, catering to needs of an event like planning and preparing for the event itself as well as the rest of service happening in unreserved parts of the building
  • Some experience in invoices, counts, other paperwork
  • Cross trained in food running and serving, utilized training programs and reading at home to gain wine knowledge
  • Saw an increase in my own sales as I learned more about wine and our food to help cultivate conversations with my tables, making sure they are satisfied with their choices and want to return, and to make sure they feel celebrated on special occasions
  • Seeing the results of my own initiative makes me want to grow and try new positions and experiences

Hostess

Shakou
06.2020 - 10.2020
  • Monitored guest satisfaction and provided assistance with personal initiative to make sure any accomodations asked of were answered with yes
  • Addressed and resolved guest complaints, including management as part of solutions when required
  • Positive and upbeat attitude with guests while engaging, Made personable conversation to address seating needs and see if there were additional accomodations to offer
  • Further studied menu offerings to provide guests with information more efficiently
  • Grew relationships with usual guests to continue positive relationships and to cultivate community within the company
  • Assisted bussers and other restaurant teams in quick resets at peak times to seat patrons more quickly
  • Supported servers and other restaurant teams by greeting tables after escorting to seats, providing water or taking beverage orders, and running food
  • Continuously monitoring all seating charts and wait lists to forecast larger parties and rush times in order to properly prepare
  • Maintained even and orderly flow of guests while being hospitable and informative despite in 2 hours wait times
  • Utilized three different POS systems for independent food delivery services like Doordash and Grubhub, as well as for in house carry-out simultaneously

Sales Associate

Pandora
10.2019 - 09.2020
  • Worked to meet expected selling quotas and daily store goals
  • Promoted credit and loyalty programs during customer interactions
  • Unboxed, stocked, counted, documented supplies and extra merchandise sent from warehouses
  • Took initiative to research products and understand their composition and design possibilities in order to help customers make good purchases for their individual needs and to become more effective as sales associate
  • Monitored customers for signs of fraud and theft to prevent store losses
  • Assisted other managers in closing procedures, learning how to do bank drops, work with Brinks, input sales data for projections
  • Used POS system to scan customer purchases, calculate prices, and process transactions
  • Processed returns and exchanges in line with store policies
  • Located out-of-stock items for customers with other store locations or by directly contacting vendors

Prep Crew Member

Portillos
08.2019 - 09.2019
  • Adhered to all cash handling policies and procedures
  • Counted money in cash drawers at start of each shift and balanced drawer at end of each shift
  • Employed suggestive selling techniques to promote products
  • Greeted all customers and provided prompt and friendly service
  • Food safety and handling certifications secured
  • Maintained clean food prep area

Cashier

McDonalds
05.2016 - 08.2019
  • Prepared the store before day service, throughout the service, and maintained closing procedures
  • Worked all positions throughout the store whenever needed
  • Maintained seamless transition between carrying out assigned tasks and helping out in the rest of the store when needed and then returning to whatever position
  • Learned necessary skills needed for the computer and cash systems in order to take customers' orders and get them paid out in a timely manner
  • This job allowed me invaluable customer service training at a very fast paced and engaged environment
  • The basic training and communication experiences at this job have provided a strong foundation for customer service skills and very important insight into the basic operations of almost any business

Intern

Riverside Medical Office Internship
09.2018 - 10.2018
  • Dr. Scott Wendell, DPT
  • I selected a high school internship program based on career interests that awarded an opportunity to learn from the awesome team at Riverside as much about working in physical therapy as about life too. I spent much of my high school career insisting on this path, it came as a huge surprise to me when I didn't like it. Instead it became a kind of clarity and opportunity to explore other things I was good at and what could make a difference
  • Unique experience working directly with patients from start to finish. Assisted with hip replacement healing and rehabilitation on a 75 year old woman. Was amazing to witness progress, change, obstacles, improvements.
  • Loved interacting with people in helping capacity, this translated to restaurants and customer service- providing experiences
  • HIPPA knowledge
  • Still have interest in some medical areas and am working towards a college degree in a related field at Harper

Education

High School Diploma -

Buffalo Grove High School

Skills

  • Customer service with different types of people in several industries and have learned to adjust myself to ensure that customers', clients', guests', needs are all met within companies' goals and boundaries of service Successfully fielded customer complaints and am confident in my judgement of any situation especially when it requires more assistance than I am authorized to give I yearn to help and to reassure in open ways to create as much positive culture between company and customer as possible
  • Effective communication I always make sure to have a complete understanding of my role and I make a point to ask questions and clarify for any future situations that can occur so I am more prepared to handle them I am direct and honest with customers and guests but never in a judgmental or critical way, I want them to have the best experience or best purchase possible and I make that very clear I build trust with my employers and teams by being a team player, listening to any concerns and accepting helpful criticisms I strive to build connections to ensure a healthy work environment where I feel anyone can voice concerns or discomforts
  • Management with a strong understanding of good teamwork and it's importance among coworkers in different industries I can create plans that are fair for everyone working and help us all accomplish daily goals It is important to not overstep boundaries and leading others and yourself by example Management of yourself is as important and vital to any company as managing others
  • Service based selling in a way that shows customers the value of your products or services, while putting their needs first and helping them feel valued
  • Initiative I take it upon myself to memorize additional information that a customer might find beneficial even if it is outside my scope of responsibilities, it's up to employees to make sure they are comfortable with their own jobs at work
  • Other skills: Computer/POS Operation, OpenTable, TripleSeat, fluent Russian speaker, adaptability, writing

Timeline

Hostess

Shakou
06.2020 - 10.2020

Hostess, Server

Darden Concepts Seasons 52
05.2020 - Current

Sales Associate

Pandora
10.2019 - 09.2020

Prep Crew Member

Portillos
08.2019 - 09.2019

Intern

Riverside Medical Office Internship
09.2018 - 10.2018

Cashier

McDonalds
05.2016 - 08.2019

High School Diploma -

Buffalo Grove High School

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Daniella Agre