Experienced legal support professional with expertise in analyzing veterans’ claims and preparing official correspondence in a federal agency. Proficient in legal research, case file management, and regulatory compliance while maintaining confidentiality. Holds a paralegal certificate and a background in political science, ready to enhance efficiency and service quality in a government legal office.
Work History
Overnight Receiver
Lowes Home Improvment
Arlington Heights
2022 - 2026
Unloaded freight, verifying merchandise accuracy against shipment documents to ensure correct inventory levels.
Checked in products using store systems, maintaining accurate inventory records for seamless operations.
Stocked shelves and organized inventory for efficient store operations.
Assisted customers in locating items and processing orders, enhancing overall shopping experience.
Coordinated with team members to complete high‑volume tasks under tight timelines.
Manual Laborer
Danco/Pregis
Carol Stream
2020 - 2022
Processed paper rolls from production machines and ensured accurate documentation of materials.
Prepared machines for operators and verified readiness for production runs.
Acted as a spotter for machine operators, maintaining safety and clear communication.
Followed detailed procedures and safety protocols with strong attention to detail.
Cashier / Sales Floor Associate /Overnight Freight Team Associate
Bed Bath & Beyond
Schaumburg
2011 - 2020
Operated registers and processed customer transactions with accuracy and attention to detail.
Assisted customers with purchasing needs, enhancing shopping experience through personalized suggestions.
Replenished shelves and organized product displays to ensure product availability and enhance customer accessibility.
Processed online orders during the pandemic, including curbside pickup preparation.
Collaborated with freight team to unload shipments, ensuring timely merchandise flow to support store operations.
Paralegal Intern
North Chicago Veterans Administration
North Chicago
2009 - 2011
Reviewed veterans’ claims and supporting documentation to pinpoint key issues and assess eligibility.
Briefed EEOC decisions involving the Veterans Administration and prepared written summaries for supervisory review.
Processed patient claim reports with accuracy and compliance with federal guidelines.
Composed correspondence to claimants, attorneys, and medical providers, facilitating requests for independent medical reviews.
Streamlined case file organization, maintained accurate records, and assisted attorneys with research and administrative support.
Education
Paralegal Certificate - Paralegal Studies
Paralegal Certificate
College Of DuPage
06-2010
Bachelor of Arts - Political Science
Roosevelt University
Schaumburg, IL
06-2003
Skills
Core Legal Skills
Legal Research — Reviewing claims, EEOC decisions, and case documentation with accuracy
Document Preparation — Drafting correspondence, summaries, and medical review requests
Case File Management — Organizing, maintaining, and processing claim reports
Regulatory Compliance — Experience within federal guidelines at the VA
Information Analysis — Evaluating claims and preparing written briefings
Confidential Records Handling — Managing sensitive patient and claimant information
Database & System Use — Experience with claim systems and structured workflows
Microsoft Office — Word, Excel, Outlook; strong documentation accuracy
Client & Claimant Communication — Professional communication with veterans, attorneys, and providers
Professional Communication — Clear written and verbal communication across legal and administrative settings
Timeline
Overnight Receiver
Lowes Home Improvment
2022 - 2026
Manual Laborer
Danco/Pregis
2020 - 2022
Cashier / Sales Floor Associate /Overnight Freight Team Associate
Legal & Compliance Specialist at Execo Group Inc.(T/A Africa AI Labs Limited)Legal & Compliance Specialist at Execo Group Inc.(T/A Africa AI Labs Limited)