Daniela Rivera

• Lead and inspire team of 5–10 partners per shift in high-volume, customer-facing retail environment, ensuring exceptional service and compliance with company standards.
• Managed daily operations, including cash reconciliation, inventory control, and labor deployment.
• Resolved customer concerns in a fast-paced environment while maintaining a positive guest experience.

• Planned, coordinated, and advertised a pop-up shop with local small-business entrepreneurs in the county.
• Planned, coordinated, and advertised Lake Forest College's annual pitch competition.
• Conducted market research and provided recommendations to the Entrepreneurship and Innovation department based on my findings.
• Conducted internal research through interviews to gain students' perceptions and awareness of the Entrepreneurship and Innovation department.
• Participated in meetings to brainstorm and generate strategic marketing strategies.

Maintained detailed records of closed loans from 2002 to 2004 using Microsoft Excel for accurate archival.

Scanned and digitized loan documentation, uploading files to FIS database for efficient data retrieval.

• Prepared and assembled informational folders for monthly Cannon teleconferences, ensuring accuracy and timely distribution.
• Organized and filed legal, mortgage, and tax documents in compliance with office protocols and confidentiality standards.
• Processed and deposited client-requested checks, maintaining accurate financial records, and adhering to established procedures.

Accurately counted and recorded weekly donations using Microsoft Excel, maintaining organized financial records for reporting and auditing purposes.

Provided translation and interpretation services to Spanish-speaking clients, ensuring clear communication and access to essential information.