Daniela Herrera
Bloomingdale
Summary
Dedicated professional with a strong background in employee training and customer service. Known for fostering a positive team culture and ensuring operational excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cross Trainer
Shake Shack
Bloomingdale
09.2024 - Current
- Train and coach new employees at every station, modeling high standards for speed, accuracy, and guest service in a fast-paced environment.
- Support shift leads by monitoring food quality, reinforcing safety and cleanliness procedures, and helping to keep operations running smoothly.
- Build a supportive team culture by answering questions, giving feedback, and helping new staff gain confidence during busy rushes.
Intern
Anti-Cruelty Society Shelter
Chicago
09.2025 - 11.2025
- Assisted staff with animal care, cleaning, and daily routines in a fast-paced shelter environment.
- Supported visitors and adopters with questions, helping to connect animals with appropriate homes.
- Strengthened empathy, responsibility, and attention to detail while working with vulnerable animals and diverse community members.
- Supported adoption events by preparing materials and interacting with potential adopters.
Shift Manager
Kentucky Fried Chicken
Carol Stream
01.2022 - 08.2024
- Supervised crew members during busy shifts, delegated tasks, and solved problems in real time to maintain efficient operations and customer satisfaction.
- Trained new employees on cash handling, customer service, and food safety procedures.
- Balanced opening or closing responsibilities while maintaining a positive, organized work environment.
Education
High School Diploma -
Glenbard North High School
Carol Stream, IL05-2024
Associate of Arts - Social Behavioral Science in Psychology
Arrupe College of Loyola University Chicago
Chicago, ILSkills
- Employee training
- Customer service
- Food safety
- Quality control
- Operations management
- Team leadership
- Organization
- Collaboration in student organizations
- Conflict resolution
Languages
English
Professional
Spanish
Professional
Accomplishments
Phi Theta Kappa (PTK) Honor Society- Member
Affiliations
Sister Empowerment Club- Member
Timeline
Intern
Anti-Cruelty Society Shelter
09.2025 - 11.2025
Cross Trainer
Shake Shack
09.2024 - Current
Shift Manager
Kentucky Fried Chicken
01.2022 - 08.2024
High School Diploma -
Glenbard North High School
Associate of Arts - Social Behavioral Science in Psychology
Arrupe College of Loyola University Chicago