Daniel Zehr
Senior Network Operations Technician
Coal Valley,IL
Summary
Experienced problem solver with a proven track record of utilizing creativity, tact, and diplomacy to achieve mutually beneficial outcomes. Thrives in fast-paced, competitive environments as a valuable team player.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
NOC Technician
Geneseo Communications
Geneseo, IL
06.2022 - Current
- Improved response time to critical incidents by proactively monitoring network alarms and alerts.
- Maintained a high level of customer satisfaction by effectively communicating with stakeholders during incident management and resolution processes.
- Managed inventory control process ensuring accuracy in tracking assets throughout their lifecycle within the organization.
- Involved in the bidding, planning, installation, configuration and migration of an entire network-wide upgrade to equipment.
- Enhanced customer satisfaction by resolving complex technical issues escalated by the customer service department promptly and effectively.
- Installed cabling, wireless routers, rack-mounted equipment and telephone systems for data communications networks.
- Helped develop, design, test, and implement rural fixed wireless service which has grown to 4 towers and hundreds of subscribers.
Ocean Export Agent
Expeditors Inc. (Via Robert Half)
Moline, IL
09.2019 - 06.2022
- Interfaced with factories, suppliers, shipping companies and truckers to keep cargo moving and to supply accurate, up to date information.
- Dispatched hundreds of work orders to multiple trucking providers on a daily basis.
- Created work orders to move shipping containers using reports from various facilities and rail yards.
- Responsible for tracking late shipments, following up with truckers on status of shipments.
- Member of a small team that handles all of John Deere's ocean export and imports.
- Responsible for answering any questions that come up from truckers and other issues that arrive with delivering or picking up containers.
Customer Support / Event Operations Associate
Skillz Inc.
Portland, OR
04.2019 - 08.2019
- Handled escalated requests from customers regarding payments, game questions and crashes.
- Coordinated with QA team to document and track new and existing bugs within the games.
- Responsible for setting up weekly tournaments and leagues within the system.
- Investigated fraud and cheating within the games using various reporting methods.
- Created and implemented prize structures for tournaments using financial data from the analytics team.
Service Desk Representative
Insight Enterprises Inc.
Tempe, Arizona
12.2017 - 01.2019
- Received technical support requests via telephone, email, and live chat.
- Provided remote technical support for a variety of clients from Aircraft manufactures to credit unions.
- Worked with leadership to create and update job reference guides.
- Responsible for an array of administrative duties in wide variety of programs and environments.
- Helped troubleshoot VPN, network, and printer issues in an enterprise environment with 5 different clients.
- Documented issues within the ticketing system and followed up with end-users to ensure resolution.
Agent Service Representative
Oxford Life Insurance Company
10.2015 - 10.2017
- Responsible for assisting life insurance agents in completing online contracting and applications.
- Answered product related questions and application questions about life insurance and annuities.
- Handled all licensing and commission communications with agents.
- Helped design and implement new systems to improve procedures within the business.
Education
High School Diploma -
Normal Community West High School
Normal, IL 08.2003 - 07.2007
Skills
Over 10 years’ experience with Microsoft Word, Excel, Outlook and Windows XP, Vista,7,8,10,11
Knowledgeable with Hardware Installation
Proven to be highly adaptable to new technologies and able to learn quickly
Capable of handling dynamic work environments with efficiency
Expert at Network Troubleshooting
Strong understanding of networking best practices and experience implementing them
Timeline
NOC Technician
Geneseo Communications
06.2022 - Current
Ocean Export Agent
Expeditors Inc. (Via Robert Half)
09.2019 - 06.2022
Customer Support / Event Operations Associate
Skillz Inc.
04.2019 - 08.2019
Service Desk Representative
Insight Enterprises Inc.
12.2017 - 01.2019
Agent Service Representative
Oxford Life Insurance Company
10.2015 - 10.2017
High School Diploma -
Normal Community West High School
08.2003 - 07.2007