Daniel Vega
45-33 S Whitney St
Summary
Last year Marketing and international business estudent, with proven 5 years of experience in the Sales and Customer Service field. Skilled in CRM tools and interpersonal communication, adept at resolving conflicts with professionalism and empathy. Demonstrates exceptional customer relations and digital marketing knowledge.
Overview
5
5
years of professional experience
Work History
Sales Representative
Learning Alliance Corporation
07.2023 - Current
- Enhanced client and B2B relationship with prospects and current clients trough clear and effectively communication.
- Leads and point of contacts management.
- CRM tools management.
- Daily quota accomplished.
- Kpi`s and metrics daily report.
- Accomplishment of +80 outbound calls daily.
Customer Service Representative
Sitel
12.2019 - 06.2023
- Managed fast pieced environment effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, through Inbound calls, inbound chats and email.
- CRM software management for al communication channels.
- Kpi`s and metrics compliance.
Education
Bachelor of Science - International Marketing
Universidad Libre
Colombia, Colombia12-2025
Skills
- Customer service
- Customer relations
- Interpersonal communication skills
- CRM tools management
- Email Mkt
- Digital Mkt
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Sales Representative
Learning Alliance Corporation
07.2023 - Current
Customer Service Representative
Sitel
12.2019 - 06.2023
Bachelor of Science - International Marketing
Universidad Libre
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