Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Shaeffer

Westchester

Summary

Resourceful and organized specialist with a strong focus on customer satisfaction and operational excellence. Known for attention to detail and effective problem-solving, ready to leverage expertise to streamline processes and enhance customer experience. I've worked in different fields over the years that has given me a range of skills able to adapt to any situation.

Overview

8
8
years of professional experience

Work History

Personal Care Specialist

GTI
King Of Prussia, PA
05.2025 - Current
  • Assisted customers in selecting appropriate cannabis products based on individual needs and preferences.
  • Operated point-of-sale systems efficiently to process transactions and manage customer accounts.
  • Educated customers on proper usage, effects, and potential benefits of various cannabis strains.
  • Supported team in restocking shelves and managing product displays to optimize sales opportunities.
  • Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.

Sales Associate

Harbor Freight
Newark, DE
05.2024 - 03.2025
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively inform customers.
  • Operated point-of-sale systems to process transactions accurately and efficiently.
  • Supported inventory management by restocking shelves and organizing merchandise displays.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.

Sales Associate

Best Buy
Plymouth Meeting, PA
10.2022 - 02.2024
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Trained new associates on customer service protocols and operational procedures.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty.
  • Participated in store merchandising efforts to create attractive product presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Collaborated with team members to streamline repair processes, reducing turnaround time.
  • Evaluated customer feedback to improve service quality and client satisfaction levels.
  • Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
  • Collaborated with team members to complete complex repairs efficiently and effectively.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
  • Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
  • Handled escalated complaints, providing solutions that increased customer satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
  • Maintained cleanliness and organization of work areas to meet safety standards.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Event Specialist/Busser

Overbrook Country Club
Villanova, PA
11.2017 - 09.2022
  • Helped to set up and run large and small events throughout the club. including dinners, birthday parties, weddings, funerals and work events.
  • Collaborated with kitchen staff to communicate orders accurately and promptly.
  • Implemented suggestions to streamline service flow, enhancing overall dining experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Supported kitchen staff by delivering dishes and refilling supplies as needed.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Monitored inventory levels of tableware and communicated needs to management.
  • Trained new bussers on proper cleaning techniques and restaurant procedures.
  • Implemented strategies to minimize waste and improve overall service efficiency.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

Certificate - Automotive

Lincoln Technical Institute
Philadelphia, PA
10-2020

High School Diploma -

Marple Newtown High School
Newtown Square, PA
06-2016

Skills

  • Multitasking and organization
  • Time management
  • Attention to detail
  • Clear communication
  • Cleaning and sanitizing
  • Team collaboration
  • Safety awareness
  • Resourcefulness
  • Workplace safety
  • Effective problem solving
  • Guest relations
  • Equipment operation
  • Positive attitude
  • Reliability and punctuality
  • Customer service excellence
  • Customer service
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Goal oriented
  • Money handling
  • Verbal/written communication

Timeline

Personal Care Specialist

GTI
05.2025 - Current

Sales Associate

Harbor Freight
05.2024 - 03.2025

Sales Associate

Best Buy
10.2022 - 02.2024

Event Specialist/Busser

Overbrook Country Club
11.2017 - 09.2022

Certificate - Automotive

Lincoln Technical Institute

High School Diploma -

Marple Newtown High School
Daniel Shaeffer