Daniel Shaeffer
Westchester
Summary
Resourceful and organized specialist with a strong focus on customer satisfaction and operational excellence. Known for attention to detail and effective problem-solving, ready to leverage expertise to streamline processes and enhance customer experience. I've worked in different fields over the years that has given me a range of skills able to adapt to any situation.
Overview
8
8
years of professional experience
Work History
Personal Care Specialist
GTI
King Of Prussia, PA
05.2025 - Current
- Assisted customers in selecting appropriate cannabis products based on individual needs and preferences.
- Operated point-of-sale systems efficiently to process transactions and manage customer accounts.
- Educated customers on proper usage, effects, and potential benefits of various cannabis strains.
- Supported team in restocking shelves and managing product displays to optimize sales opportunities.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
Sales Associate
Harbor Freight
Newark, DE
05.2024 - 03.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Sales Associate
Best Buy
Plymouth Meeting, PA
10.2022 - 02.2024
- Collaborated with team members to achieve sales targets and improve store performance.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Participated in store merchandising efforts to create attractive product presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Collaborated with team members to streamline repair processes, reducing turnaround time.
- Evaluated customer feedback to improve service quality and client satisfaction levels.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Collaborated with team members to complete complex repairs efficiently and effectively.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Handled escalated complaints, providing solutions that increased customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
Event Specialist/Busser
Overbrook Country Club
Villanova, PA
11.2017 - 09.2022
- Helped to set up and run large and small events throughout the club. including dinners, birthday parties, weddings, funerals and work events.
- Collaborated with kitchen staff to communicate orders accurately and promptly.
- Implemented suggestions to streamline service flow, enhancing overall dining experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Supported kitchen staff by delivering dishes and refilling supplies as needed.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Monitored inventory levels of tableware and communicated needs to management.
- Trained new bussers on proper cleaning techniques and restaurant procedures.
- Implemented strategies to minimize waste and improve overall service efficiency.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
Certificate - Automotive
Lincoln Technical Institute
Philadelphia, PA10-2020
High School Diploma -
Marple Newtown High School
Newtown Square, PA06-2016
Skills
- Multitasking and organization
- Time management
- Attention to detail
- Clear communication
- Cleaning and sanitizing
- Team collaboration
- Safety awareness
- Resourcefulness
- Workplace safety
- Effective problem solving
- Guest relations
- Equipment operation
- Positive attitude
- Reliability and punctuality
- Customer service excellence
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Goal oriented
- Money handling
- Verbal/written communication
Timeline
Personal Care Specialist
GTI
05.2025 - Current
Sales Associate
Harbor Freight
05.2024 - 03.2025
Sales Associate
Best Buy
10.2022 - 02.2024
Event Specialist/Busser
Overbrook Country Club
11.2017 - 09.2022
Certificate - Automotive
Lincoln Technical Institute
High School Diploma -
Marple Newtown High School