Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniel Serna Serna

Lansing

Summary

Dynamic and bilingual waiter with a proven track record at Beggar's Pizza, excelling in customer service and order accuracy. Demonstrated ability to enhance guest experiences through effective communication and teamwork, leveraging fluency in Spanish. Skilled in handling transactions with precision, significantly contributing to service quality and revenue generation.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Beggar's Pizza
05.2022 - Current
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Catered to guests' needs utilizing bilingual skills in Spanish to ensure their comfort.

Education

Bachelors - Human Health

Purdue University Northwest
Hammond, IN

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • Phlebotomist Technician Certificate (NHCO)- National Healthcare Certification Organization

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Waiter

Beggar's Pizza
05.2022 - Current

Bachelors - Human Health

Purdue University Northwest

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Daniel Serna Serna