Daniel Schoonover
Champaign
Summary
Results-driven professional with over 5 years of management experience, experience in agriculture, customer service, and drain cleaning/basic plumbing.
Overview
11
11
years of professional experience
Work History
Drain Service Technician
Roto-Rooter
Champaign
11.2024 - Current
- Assisted customers with service inquiries and scheduled appointments to ensure timely support.
- Maintained accurate records of service calls, repairs, and parts used to enhance operational efficiency.
- Repaired faulty components including motors, pumps, valves, and switches to restore system functionality.
- Use a hydro-jetter on main line sewer lines (going through clean outs found inside/outside), both for residential and commercial customers.
- Operated main line cable machine to clear blockages from sewer lines in residential and commercial properties.
- Operated secondary cable machine to clear obstructions from floor drains in residential and commercial settings.
Quality Tech
Continental Mills
04.2021 - 11.2024
- Collected daily product samples, conducted bake ups, and tested product quality.
- Performed various product tests, including pH, salt, gluten, hot-height, and circumference measurements.
- Test product for gluten (if the line is running gluten free).
- Evaluated production line conditions to make informed decisions regarding operations.
- Assisted production line by operating machinery and facilitating product rework.
Store Manager
Russell Cellular
06.2018 - 06.2021
- Achieved monthly sales targets for store and team, contributing to overall revenue growth.
- Assist customers with devices, plans, bills, technical issues, and more.
- Facilitated customer relationships, enhancing customer retention rates.
- Assisted in onboarding and training of new employees, improving team integration and performance.
- Complete employee performance reviews.
- Use software to upgrade customer devices, plans, accept payments, and to perform inventory count.
Operator
Topflight Grain Co.
08.2015 - 11.2018
- Loaded and unloaded trucks at loading dock, ensuring timely delivery of goods to meet operational schedules.
- Maintained and monitored inventory control during drying, aeration, and blending processes, supporting efficient material flow.
- Worked extended hours with perfect attendance (during harvest season).
- Cleaned work areas and organized supplies to uphold facility standards and promote a safe working environment.
Education
High School -
Mahomet-Seymour High School
Skills
- Hydro-jetter operation
- Main line cable machine
- Repair techniques
- Troubleshooting skills
- Quality assurance testing
- Equipment maintenance
- Inventory control
- Service scheduling
- Record keeping
- Customer relationship management
- Problem solving
- Time management
- Team collaboration
- Effective communication
- Employee onboarding
Timeline
Drain Service Technician
Roto-Rooter
11.2024 - Current
Quality Tech
Continental Mills
04.2021 - 11.2024
Store Manager
Russell Cellular
06.2018 - 06.2021
Operator
Topflight Grain Co.
08.2015 - 11.2018
High School -
Mahomet-Seymour High School