Daniel Schobinger
Loves Park
Summary
Results-driven Workforce Coordinator with proven expertise at The Connection, adept at optimizing staff scheduling and enhancing operational efficiency with a history of excellent customer service skills and understanding of key performance indicator.
Overview
12
12
years of professional experience
Work History
Workforce Coordinator
Data Listing LLC Dba The Connection
11.2022 - 06.2025
- Managed workforce scheduling to optimize staffing levels and ensure efficiency around several different clients.
- Monitored real-time adherence to schedules; tracking attendance, breaks, and productivity amongst employees and supervisors.
- Analyzed call data to forecast staffing needs and improve call flow to ensure client's needs were met
- Reconciled employee timecards to phone logs to ensure correct client billing.
- Assisted with onboarding new clients by configuring information into Workforce Management system
Customer Service Representative
Data Listing LLC Dba The Connection
05.2013 - 11.2022
- Worked and adapted to several different companies under contract including Waste Management, Quest Diagnostics, One Legal, and more. Understanding each clients needs and ensuring individual KPIs were met and exceeded.
- Acted as Team Lead during several clients handling escalation calls, training, and monitoring agent activity.
- Sought out ways to improved processes and services to adapt to each client's needs.
- Handled duties as a real time analyst to analyze call flow identifying issues and proved solutions to rectify
Education
High School Diploma -
Harlem High School
Loves ParkSkills
- Staff scheduling
- Compiling data
- Data collection & research
- Report writing
Timeline
Workforce Coordinator
Data Listing LLC Dba The Connection
11.2022 - 06.2025
Customer Service Representative
Data Listing LLC Dba The Connection
05.2013 - 11.2022
High School Diploma -
Harlem High School
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