Daniel Schobinger
Loves Park
Summary
Results-driven Workforce Coordinator with proven expertise at The Connection, adept at optimizing staff scheduling and enhancing operational efficiency with a history of excellent customer service skills and understanding of key performance indicator.
Overview
12
12
years of professional experience
Work History
Workforce Coordinator
Data Listing LLC Dba The Connection
Burnsville, MN
11.2022 - 06.2025
- Managed workforce scheduling to optimize staffing levels and ensure efficiency around several different clients.
- Monitored real-time adherence to schedules; tracking attendance, breaks, and productivity amongst employees and supervisors.
- Analyzed call data to forecast staffing needs and improve call flow to ensure client's needs were met
- Reconciled employee timecards to phone logs to ensure correct client billing.
- Assisted with onboarding new clients by configuring information into Workforce Management system
Customer Service Representative
Data Listing LLC Dba The Connection
Burnsville, MN
05.2013 - 11.2022
- Worked and adapted to several different companies under contract including Waste Management, Quest Diagnostics, One Legal, and more. Understanding each clients needs and ensuring individual KPIs were met and exceeded.
- Acted as Team Lead during several clients handling escalation calls, training, and monitoring agent activity.
- Sought out ways to improved processes and services to adapt to each client's needs.
- Handled duties as a real time analyst to analyze call flow identifying issues and proved solutions to rectify
Education
High School Diploma -
Harlem High School
Loves ParkSkills
- Staff scheduling
- Compiling data
- Data collection & research
- Report writing
Timeline
Workforce Coordinator
Data Listing LLC Dba The Connection
11.2022 - 06.2025
Customer Service Representative
Data Listing LLC Dba The Connection
05.2013 - 11.2022
High School Diploma -
Harlem High School