Daniel Ramirez
Waukegan,IL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and patient care, notably at Athletico. Skilled in verbal and written communication, including proficiency in Spanish, and adept at enhancing customer satisfaction and engagement. Demonstrated ability to improve operational efficiencies and patient safety, leveraging active listening and functional mobility training skills to exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Bilingual Physical Therapy Aide
Athletico
11.2022 - Current
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for therapists and patients.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Assisted healthcare professionals in providing patient care through accurate medical interpretation services.
- Counseled over 20 patients daily to instruct them on surgery and post-surgical care.
Customer Service Representative
GNC
08.2022 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Gym Associate
Planet Fitness
02.2022 - 07.2022
- Participated in ongoing professional development opportunities to stay current with industry best practices, applying newfound knowledge within the workplace setting.
- Improved gym member satisfaction by providing exceptional customer service and promptly addressing any concerns.
Assembly Line Production Worker
Abbot Laboratories
02.2021 - 03.2021
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on a production line.
Delivery Driver/Customer Service Representative
Flowers For You
02.2020 - 08.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated light trucks to deliver loads as far as 50 miles from home location.
Car Wash Operator/Car Detailer
Car Spa
06.2019 - 11.2019
- Reduced wait times for customers by efficiently managing queues of vehicles waiting for service.
- Exceeded customer expectations with meticulous attention to detail during interior vacuuming and window cleaning tasks.
- Conducted regular inspections of equipment to identify potential issues before they impact operations or customer experience.
- Maximized revenue by upselling additional services such as detailing and waxing packages.
Customer Service Representative
Burger King
06.2018 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
Associate of Science - Pre-Physical Therapy
College of Lake County
Grayslake, IL05.2026
Personal Training Certificate - Personal Training
National Academy of Sports Medicine
Gilbert06.2024
No Degree - Real Estate
College of Lake County
Grayslake, IL08.2021
High School Diploma -
Waukegan High School
Waukegan, IL06.2020
Skills
- Active Listening And Communication
- Verbal and Written Communication
- Maintaining filing systems
- Software Application
- Patient Care
- Spanish
- Functional Mobility Training
- Home Exercise Programs
Timeline
Bilingual Physical Therapy Aide
Athletico
11.2022 - Current
Customer Service Representative
GNC
08.2022 - 12.2022
Gym Associate
Planet Fitness
02.2022 - 07.2022
Assembly Line Production Worker
Abbot Laboratories
02.2021 - 03.2021
Delivery Driver/Customer Service Representative
Flowers For You
02.2020 - 08.2020
Car Wash Operator/Car Detailer
Car Spa
06.2019 - 11.2019
Customer Service Representative
Burger King
06.2018 - 12.2018
Associate of Science - Pre-Physical Therapy
College of Lake County
Personal Training Certificate - Personal Training
National Academy of Sports Medicine
No Degree - Real Estate
College of Lake County
High School Diploma -
Waukegan High School
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