Daniel Quero VERAS
Lisle,IL
Summary
I am an Accomplished Client Support Specialist and Video Editor with proven experience at DGS Delta Global Services and MARCIANOTECH LLC. I have deep expertise in Apple products and client relationship management, consistently exceeding performance metrics through tailored solutions and engaging video edits. I am passionate about enhancing customer satisfaction and project quality by leveraging my technical skills and innovative problem-solving abilities.
I have developed strong interpersonal and troubleshooting skills in customer-focused environments and am now looking to transition into a new field. I am confident that my transferable skills will allow me to make meaningful contributions in a new professional role.
As a collaborative leader, I am dedicated to fostering a positive and empowering work culture. I am skilled at building and maintaining relationships with a wide range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Client Support Specialist
DGS Delta Global Services
09.2023 - Current
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
Video Editor
MARCIANOTECH LLC
03.2018 - 05.2023
- Delivered edits on time for reviews and final delivery.
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits with multiple camera angle choices, titles, graphics, audio, and special effects.
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
- Enhanced video quality by applying color correction, grading, and special effects techniques.
- Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.
- Facilitated training sessions on new editing software, elevating team skills and efficiency.
Education
No Degree - SYSTEMS ENGINEERING
O&M UNIVERSITY
DOMINICAN REPUBLICSkills
- Client relationship building
- Empathy and patience
Apple product expertise
- Support inquiry assistance
- Problem resolution aptitude
- Computer skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Client Support Specialist
DGS Delta Global Services
09.2023 - Current
Video Editor
MARCIANOTECH LLC
03.2018 - 05.2023
No Degree - SYSTEMS ENGINEERING
O&M UNIVERSITY
Similar Profiles
Regina GossRegina Goss
Performance Supervisor at DGS-Delta Global Services/UnifiPerformance Supervisor at DGS-Delta Global Services/Unifi
Angel FigueroaAngel Figueroa
Grounds Crew Member /Shift Supervisor at DGS Delta Global ServicesGrounds Crew Member /Shift Supervisor at DGS Delta Global Services
Barry SharpBarry Sharp
Logistics Team Member at Delta AirLogistics Team Member at Delta Air