Daniel Moreano
Skokie
Summary
Strong track record in team leadership, customer service excellence, and driving sales performance. Seeking a dynamic management role where I can continue to lead high-performing teams while maintaining a fun and inclusive culture and contribute to business growth in a fast-paced retail environment.
Overview
6
6
years of professional experience
Work History
Supervisor
Best Buy
Gurnee/Vernon Hills
09.2024 - Current
- Supervise, coach, and support sales associates and specialists.
- Motivate team members to meet sales goals and customer service standards.
- Provide real-time feedback and assist in training new employees.
- Drive sales performance through active floor leadership and goal setting.
- Monitor and analyze sales data to identify areas for improvement.
- Assist with store opening and closing procedures.
- Maintain merchandising standards and ensure inventory accuracy.
- Ensure compliance with company policies and safety procedures.
- Work closely with management and other departments to support store initiatives.
- Communicate business priorities and updates to the team effectively.
Sales Advisor
Best Buy
Gurnee
06.2023 - 08.2024
- Delivered personalized customer service and product recommendations.
- Met and exceeded individual sales goals in computing and home electronics.
- Assisted with merchandising, inventory restocking, and promotional displays.
- Built strong customer relationships leading to repeat business and referrals.
Personal Shopper
Sam's Club
01.2023 - 06.2023
- Fulfilled online orders efficiently and accurately, ensuring customer satisfaction.
- Assisted customers with product selection and addressed inquiries promptly.
- Maintained cleanliness and organization of shopping areas.
- Coordinated with warehouse staff to ensure timely order preparation.
Engagement Coordinator / Keyholder
TJ Maxx / HomeGoods
02.2022 - 11.2022
- Coordinated employee engagement initiatives to boost morale and teamwork.
- Supported daily store operations including opening and closing procedures.
- Provided keyholder responsibilities including cash handling and security.
- Assisted with merchandising and inventory management.
- Delivered excellent customer service, resolving issues efficiently.
Guest Service Advocate (GSA)
Target
08.2019 - 02.2022
- Delivered excellent guest service and managed daily operations.
- Supported as a Service and Engagement Team Lead in managing team activities and achieving store goals.
- Handled tasks such as managing employee breaks, providing backup for cashiers, and assisting guests at the service desk.
- Helped cashiers obtain DPCIs and resolved similar small transaction issues.
- Trained in fulfillment and order pickup processes.
- Operated cash registers efficiently, handling transactions accurately and quickly.
- Assisted guests with online order pickups, returns, and exchanges.
- Trained and mentored new team members to enhance guest satisfaction.
- Resolved guest issues efficiently to maintain a positive shopping experience.
Education
High School -
Niles West High School
Skokie, IL01.2019
Skills
- Team motivation
- Training and development
- Sales performance
- Goal setting
- Employee engagement
- Expectation setting
Education Certifications
- EMT Certified, 05/01/24
Timeline
Supervisor
Best Buy
09.2024 - Current
Sales Advisor
Best Buy
06.2023 - 08.2024
Personal Shopper
Sam's Club
01.2023 - 06.2023
Engagement Coordinator / Keyholder
TJ Maxx / HomeGoods
02.2022 - 11.2022
Guest Service Advocate (GSA)
Target
08.2019 - 02.2022
High School -
Niles West High School